Sue LAMBERT

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Assisted in recruitment to build team of top performers.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Assisted in recruitment to build team of top performers.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Fraud Prevention Team Lead

Customer Service Team Lead

Coaching Support Team Lead

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.