Sue Lambright
York
Summary
Night Auditor with 20 years of experience in customer service and financial reconciliation. Demonstrated expertise in balancing accounts, bill payments, and financial forecasting with a strong focus on accuracy. Recognized for maintaining professionalism and composure in high-pressure environments while delivering exceptional guest service. Proven ability to complete tasks efficiently and effectively, ensuring quality performance and reliability.
Overview
13
13
years of professional experience
Work History
Night Auditor
Hampton Inn By Hilton
York
07.2020 - 10.2025
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Night Auditor
Courtyard by Marriott
York
06.2015 - 03.2020
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Developed and maintained positive relationships with guests for satisfaction.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Front Office Manager
Viteri Construction Management
Newport News
06.2012 - 10.2015
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Certified Property Manager -
Ashworth College
Norcross, GA06.2012
Certification in Medical Billing And Coding -
Ashworth College
Norcross, GA02.2012
Associate of Arts - General Studies
Penn State Schuylkill
Schuylkill Haven, PA06.1992
Skills
- Front office equipment operation
- MS Office Suite proficiency
- Accounts payable and receivable
- CRM experience
- Customer service
- Inventory management
- QuickBooks proficiency
- Database creation
- Conflict resolution
- Independent work
- Team collaboration
- Account balancing
- Transaction auditing
- Revenue monitoring
- Training and mentoring
Timeline
Night Auditor
Hampton Inn By Hilton
07.2020 - 10.2025
Night Auditor
Courtyard by Marriott
06.2015 - 03.2020
Front Office Manager
Viteri Construction Management
06.2012 - 10.2015
Certified Property Manager -
Ashworth College
Certification in Medical Billing And Coding -
Ashworth College
Associate of Arts - General Studies
Penn State Schuylkill