Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
Timeline
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Sue Lee

Fullerton,CA

Summary

Intake Coordinator recognized for exceptional productivity and efficient task execution. Expertise in patient communication, data entry precision, and workflow optimization. Strong skills in empathy, active listening, and problem-solving to effectively address patient needs.

Overview

4
4
years of professional experience

Work History

Intake Coordinator

Infusion for Health
Brea, CA
10.2024 - 05.2025
  • Primary point of contact between providers and patients during the intake process
  • Accurately process and organize new patient referrals
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
  • Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
  • Obtain all necessary clinical and legal documents that comply with HIPAA and company protocol
  • Utilize electronic medical record systems to document all intake activities and track patient progress.
  • Manage intake processes for patients seeking treatment with 15+ intravenous infusion and subcutaneous injection drugs.
  • Ensure drug administration compliance with company guidelines and health regulations.
  • Specialty in rheumatological, gastroenterological, dermatological, and reproductive drugs
  • Verify patient’s eligibility and benefits for treatment with insurance plans
  • Assist in calculating out-of-pocket costs, co-insurance, and deductibles.
  • Gather and analyze data for ultra high value drugs in order to optimize the intake process.

Lead Care Manager

Silver Wisdom Adult Day Healthcare
Hollywood, CA
01.2024 - 10.2024
  • Managed members in an enhanced care management environment.
  • Implemented individualized care plans for clients with diverse needs.
  • Coordinated services and resources to optimize client outcomes, and advocated for clients' rights and preferences.
  • Monitored care management processes.
  • Ensured compliance with regulatory requirements and health standards.
  • Arranged social service programs for clients who qualified for its criteria.
  • Facilitated interdisciplinary team meetings to develop comprehensive treatment plans for patients.
  • Reviewed documentation from Care Managers to ensure accuracy and completeness of records.
  • Performed administrative tasks such as scheduling appointments, preparing reports.
  • Developed strategies for improving overall efficiency of the Care Management Department.
  • Maintained up-to-date knowledge of trends in healthcare industry related to Case Management Services.
  • Identified resources available within community that can help meet patient needs.
  • Resolved conflicts between Care Managers, families, or other service providers when necessary.
  • Provided guidance and support to Care Managers during complex cases or difficult situations.
  • Coordinated with insurance companies regarding authorization of services for patients.

Care Coordinator

Optum/UnitedHealth Group
Torrance, CA
06.2022 - 12.2023
  • Coordinated seamless facility-to-facility transfers.
  • Liaised with attending physicians to optimize patient care strategies.
  • Facilitated and mediated conference calls between physicians for peer-to-peer reviews to clarify medical necessity for higher-level-of-care transfers.
  • Oversaw the authorization processes for admissions and essential medical interventions for patients under the HMO plan.
  • Coordinated comprehensive discharge plans for patients to ensure continuity of care, and a smooth transition to post-acute services.
  • Assisted in the development of discharge plans for clients transitioning out of care programs.
  • Evaluated patient medical conditions, social support systems, and insurance coverage to identify the most appropriate post-hospital care.
  • Arranged placement in rehabilitation centers, skilled nursing facilities, home healthcare, or outpatient services based on patient requirements.
  • Educated patients and families on discharge instructions, medications, follow-up appointments, durable medical equipment, and available resources.
  • Maintained accurate and detailed documentation of discharge planning activities in compliance with hospital policies and regulatory standards.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
  • Assessed safety risks associated with living environments or activities of daily living.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.

Emergency Medical Technician

Ambulnz
Anaheim, CA
09.2021 - 06.2022
  • Responded promptly to emergency calls, assessed patient conditions, and provided immediate medical care.
  • Delivered life-saving interventions, including CPR, wound management, and airway stabilization.
  • Safely operated and maintained emergency vehicles, ensuring timely transportation of patients to medical facilities.
  • Monitored and documented vital signs, medical history, and treatment provided for accurate patient records.
  • Communicated effectively with patients, families, dispatch, and healthcare professionals to ensure optimal care.
  • Maintained medical equipment, supplies, and cleanliness of ambulances, ensuring readiness for emergencies.
  • Collaborated with law enforcement, firefighters, and other first responders during critical incidents.
  • Adhered to all safety protocols, company policies, and local/state regulations.
  • Utilized proper body mechanics when lifting and moving equipment or assisting patients.
  • Provided emotional support and comfort to patients while transporting them to their destination.
  • Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.

Education

Massachusetts College of Pharmacy And Health Sciences
Boston, MA

Boston University
Boston, MA

Skills

  • AHA BLS Certification
  • Johns Hopkins Contact Tracer Certificate
  • Administrative supervision
  • Documentation accuracy
  • Proficient in Word, Outlook, Excel, and PowerPoint
  • Care management
  • Individualized care plans
  • Regulatory compliance
  • Interdisciplinary collaboration
  • Client advocacy
  • Data analysis
  • Electronic medical records
  • Quality assurance
  • Healthcare regulations
  • Insurance verification
  • Discharge planning
  • Care coordination
  • Health education

Languages

Fluent Korean, intermediate Spanish

Languages

Spanish
Full Professional
Korean
Native/ Bilingual

Timeline

Intake Coordinator

Infusion for Health
10.2024 - 05.2025

Lead Care Manager

Silver Wisdom Adult Day Healthcare
01.2024 - 10.2024

Care Coordinator

Optum/UnitedHealth Group
06.2022 - 12.2023

Emergency Medical Technician

Ambulnz
09.2021 - 06.2022

Massachusetts College of Pharmacy And Health Sciences

Boston University

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