Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sue Lynn

Lathrup Vlg

Summary

Proven leader in hospitality and marketing, adept at elevating customer experiences and brand presence. At Federal-Mogul Corporation, spearheaded campaigns boosting brand awareness for an $8 million account. Skilled in sales strategy and effective multitasking, consistently achieving high satisfaction levels. Hospitality background showcasing skills in mixology and customer interaction. Excelled in staff training and stock control, ensuring operational excellence and efficiency while maintaining clean and organized workspace. Known for reliability, flexibility and creating positive experiences for patrons.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Bartender/Server Part Time

Cafe Claire
10.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Key Account Marketing Manager

Federal-Mogul Corporation
07.1990 - 07.2018
  • Increased brand awareness by developing and implementing targeted marketing campaigns for $8 million account.
  • Organized trade shows and events to promote products and services, driving leads and building industry presence.
  • Plan, execute, analyze F-M/Customer meetings & conventions.
  • Conducted market research to identify new opportunities and trends, shaping the direction of future marketing efforts.
  • Analyzed competitor activity to inform strategic planning process while remaining up-to-date on industry trends.

Dinner Server

Golden Mushroom Restaurant
03.1989 - 10.1992
  • Managed multiple tables simultaneously while maintaining high-quality service standards at 5 Star restaurant.
  • Anticipated guest needs by drink/wine recommendations, exceeded upselling goals of daily specials, elevating overall dining experience quality.
  • Mastered complicated menu knowledge to confidently answer guest inquiries and make personalized recommendations.

Restaurant Manager

Mountain Jacks Steakhouse
01.1986 - 03.1989
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Restaurant Manager

Chi-Chi's Mexican Restaurant
03.1982 - 01.1986
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Education

Bachelor of Science - Marketing

Lawrence Technological University
Southfield, MI

Skills

  • Effective Multitasking
  • Dedicated Work Ethic
  • Sales Strategy Formulation
  • Maintaining Clean Environments
  • Strong Customer Engagement
  • Stock Control Proficiency

Certification

  • Michigan Alcohol Seller Server Course

Timeline

Bartender/Server Part Time

Cafe Claire
10.2022 - Current

Key Account Marketing Manager

Federal-Mogul Corporation
07.1990 - 07.2018

Dinner Server

Golden Mushroom Restaurant
03.1989 - 10.1992

Restaurant Manager

Mountain Jacks Steakhouse
01.1986 - 03.1989

Restaurant Manager

Chi-Chi's Mexican Restaurant
03.1982 - 01.1986

Bachelor of Science - Marketing

Lawrence Technological University

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Sue Lynn