Sue Manhollan
Concord,NC
Summary
Professional with background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
9
9
years of professional experience
Work History
Access/Outreach Specialist
Atrium Health Myers Park Orthopedics
02.2019 - Current
- Screen and route incoming calls, ensuring messages include pertinent information and deliver electronically to staff
- Route referrals to provider, attaching any necessary documents to assist in healthcare decision making
- Schedule referrals as recommended by provider
- Reach out to insurance carriers to obtain prior authorization for diagnostic testing, logging information within the referral once obtained and activate for scheduling
- Utilize HIPAA-compliant, digital platform to coordinate non-emergency transportation for patients
- Support multiple physicians, APPs, clinical, and non-clinical teammates
- Initiate outgoing reminder calls and appointment changes based on provider schedules
- Cover for patient services specialist during absences, including floating to other musculoskeletal locations
- Perform Point of Sale collections and cash drawer closing
- Organize department celebrations
- Serve as LiveWELL and Compassion Champion for our department, notifying teammates of upcoming events and encouraging teammate engagement
Administrative Assistant
Allegiance Staffing
08.2018 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled daily credit card transactions, checks, electronic payments in QuickBooks, and prepared daily deposit
- Created invoices from sales orders in QuickBooks
- Updated inventory spreadsheets
Medical Office Manager
Bai Shen Acupuncture
06.2017 - 08.2018
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Updated website with patient forms and new testimonials
- Billed and reconciled all third-party accounts, filing CMS-1500 forms on a weekly basis
- Transcribed final copy of medical notes, sending to primary care
Instructor Assistant
Gaston College
01.2016 - 05.2017
- Answered office phone, assisting or taking messages for Business Instructor
- Designed grading rubrics for software assignments
Intern, Administrative
Carolinas Healthcare System Lincoln
01.2016 - 05.2016
- Provided assistance under supervision of Senior Administrative Assistant to President/CEO
- Compiled documents for Advisory Board meetings and transcribed minutes from meetings
- Completed special projects involving spreadsheets, tables, and graphics
Education
Associate degree - Medical Office Administration, Healthcare Business Informatics
Gaston College
05.2017
Diploma - Medical Billing & Coding
Gaston College
08.2016
Skills
- Non-Clinical Abbreviated Skill Optimization
- Communication
- Proficient in Epic EHR software
- Microsoft Office certified
- Multitasking
- Critical Thinking
- Problem-solving aptitude
- Detail Oriented
- Insurance verifying
- Scheduling appointments
Activities
- NC Phi Beta Lambda (PBL) Professional Division-Foundation Member, 04/01/18 - 07/01/19, Attended 2018 NC PBL State Leadership Conference in Charlotte, NC.
- NC Phi Beta Lambda (PBL) Member and Chapter Vice President, 09/01/15 - 08/01/17, Attended 2017 FBLA-PBL National Leadership Conference in Anaheim, CA., Competed in Computer Animation, placing tenth in the nation., Organized volunteers for 2017 Spring Job Fair, Authored 2016-17 Local Chapter Annual Business Report, placing fifth in the state., Attended 2016 and 2015 NC PBL Fall Leadership Development Conference in Greensboro, NC., Awarded Professional Division-Foundation, Inc. Scholarship.
Timeline
Access/Outreach Specialist
Atrium Health Myers Park Orthopedics
02.2019 - Current
Administrative Assistant
Allegiance Staffing
08.2018 - 10.2018
Medical Office Manager
Bai Shen Acupuncture
06.2017 - 08.2018
Instructor Assistant
Gaston College
01.2016 - 05.2017
Intern, Administrative
Carolinas Healthcare System Lincoln
01.2016 - 05.2016
Diploma - Medical Billing & Coding
Gaston College
Associate degree - Medical Office Administration, Healthcare Business Informatics
Gaston College
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