Summary
Overview
Work History
Skills
Timeline
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Sue Martin

Office Manager
Oakland,NJ

Summary

I am currently an office manager for a successful orthodontic practice looking to relocate to Mrytle Beach, South Carolina.

Overview

26
26
years of professional experience

Work History

Office Manager

Scott E Martin DMD
09.1999 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Took care of payroll, IRA and Roth, profit sharing and FSA
  • Prepared patient proposals and Contracts by verifying insurance, creating contracts, and trouble shoot any issues that arose
  • Order supplies for the office and deal with all the reps
  • Work with IT when a problem arose
  • Took care of ordering scrubs and merchandise for the office. Pens, bags, goodie bags, etc
  • Handled things at the office while the Doctor was away.
  • Accounts Receivable. processed all the checks and credit card payments
  • Assisted in interviewing potential candidates for employment
  • Managed and prepared the office to transition to paperless

Skills

  • Staff hiring
  • Vendor engagement
  • Billing
  • Bookkeeping
  • Technical support
  • Scheduling
  • Proposal writing
  • Policy and procedure modification
  • Organizational skills
  • Payroll processing
  • Document management
  • Clerical support
  • Workflow optimization
  • Data entry
  • Contract administration
  • Facility management
  • Customer service
  • Administrative support
  • Scheduling and calendar management
  • Training and coaching
  • Report preparation
  • Office administration

Timeline

Office Manager

Scott E Martin DMD
09.1999 - Current

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