Sue Martin
Office Manager
Oakland,NJ
Summary
I am currently an office manager for a successful orthodontic practice looking to relocate to Mrytle Beach, South Carolina.
Overview
26
26
years of professional experience
Work History
Office Manager
Scott E Martin DMD
09.1999 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Took care of payroll, IRA and Roth, profit sharing and FSA
- Prepared patient proposals and Contracts by verifying insurance, creating contracts, and trouble shoot any issues that arose
- Order supplies for the office and deal with all the reps
- Work with IT when a problem arose
- Took care of ordering scrubs and merchandise for the office. Pens, bags, goodie bags, etc
- Handled things at the office while the Doctor was away.
- Accounts Receivable. processed all the checks and credit card payments
- Assisted in interviewing potential candidates for employment
- Managed and prepared the office to transition to paperless
Skills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Technical support
- Scheduling
- Proposal writing
- Policy and procedure modification
- Organizational skills
- Payroll processing
- Document management
- Clerical support
- Workflow optimization
- Data entry
- Contract administration
- Facility management
- Customer service
- Administrative support
- Scheduling and calendar management
- Training and coaching
- Report preparation
- Office administration
Timeline
Office Manager
Scott E Martin DMD
09.1999 - Current