Sue McAnally
West Chester,PA
Summary
Forward-thinking and detail-focused Receptionist with expertise in providing exemplary customer service, resolving arising issues, and interfacing with patients to complete intake and registration. Multi-faceted professional skills in the proper operation of all office equipment, data entry, report generation, inventory management, time management, organization, prioritization, good work ethic, and conversing with cross-functional medical teams and insurance providers. Proficient in calendar management, phone support, verifying appointments, and optimizing internal workflows. Protect patient privacy in accordance with HIPAA laws. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Hove Center
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected copays, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Receptionist/Purchaser
ALL-FILL
01.2021 - 01.2023
- Enhance client experiences through efficient phone support, attentive customer service, and effective conclusions to issues
- Maximize organization through systemized filing processes and maintain accuracy within internal databases
- Provide a full range of assistance to superiors and manage multiple responsibilities simultaneously.
Catheterization Lab Secretary - Surgical Scheduler
MAIN LINE HEALTH
01.2002 - 01.2011
- Streamlined internal operations within the high-volume Cardiac Catheterization Lab by overseeing schedules, charting, data entry, and clerical support
- Exemplified expertise in proper protocol and processes to effectively assist medical teams with patient care
- Ensured a sterile environment by cleaning and preparing rooms for intake, safely transporting patients to the designated units, and managing inventory to mitigate depletion of necessary supplies.
Receptionist
BMW of Devon
Receptionist
Audi Devon
Unit Secretary/Billing department
Main Line Health
Esthetician
Toppers Spa
Physical Therapy Aide
Advanced Spine and Sports Therapy
Education
High School Diploma -
West Chester East High School
06.1992
Skills
- Complex Problem-Solving
- Customer Service / Satisfaction
- Supply Purchasing / Inventory
- Cost-Saving / Budgeting
- Data Analysis / Reporting
- Medical Administration
- Billing / Invoices
- Insurance Verification / Prior Auths
- Punctual and Reliable
- Billing and Invoicing
- Courteous and Professional
- Customer Complaint Resolution
- Call Answering and Routing
- Office Equipment Maintenance
- Records Maintenance
- Appointment Scheduling
- Multi-Line Phone Systems
- Office Supply Management
- Supply Ordering
- Organizational Skills
- Excellent Communication
- Problem-Solving
- Inventory Control
- Time Management
- Organization Skills
- Security Understanding
- Service-Oriented Mindset
- Customer/Client Relations
Additional Work History
- BMW of Devon, Devon, PA, 1 ½ years, Receptionist
- Audi Devon, Devon, PA, 1 ½ years, Receptionist
- Toppers Spa, Wayne, PA, 3 years, Esthetician
- Advanced Spine and Sports Therapy, Malvern, PA, 3 years, Physical Therapy Aide
- Main Line Health, Paoli, PA, 6 years, Unit Secretary/Billing department
Personal Information
Title: Receptionist / Customer Service Representative
Timeline
Front Desk Receptionist
Hove Center
10.2023 - Current
Receptionist/Purchaser
ALL-FILL
01.2021 - 01.2023
Catheterization Lab Secretary - Surgical Scheduler
MAIN LINE HEALTH
01.2002 - 01.2011
Receptionist
BMW of Devon
Receptionist
Audi Devon
Unit Secretary/Billing department
Main Line Health
Esthetician
Toppers Spa
Physical Therapy Aide
Advanced Spine and Sports Therapy
High School Diploma -
West Chester East High School
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