Sue Richards
Coconut Creek,FL
Summary
Professional manager with proven track record in operational efficiency and team leadership. Known for driving improvements in service delivery and operational workflows. Highly collaborative and reliable, adapting to changing needs seamlessly. Skilled in conflict resolution and team motivation.
Overview
21
21
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
01.2022 - Current
- Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
- Participate in collecting and analyzing data to maintain center quality, efficiency, and profitability.
- Collaborate with the center manager to assist with quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees.
- Work with quality personnel and QA team to develop corrective action plans to address any areas of deficiency noted during audits.
- Ensure the center and all employees comply with OSHA regulations and training and complete all OSHA record keeping and reporting.
- Employee recruitment, training, counseling, and termination, and corrective action programs. To achieve compliance, follow HR policies by treating all employees fairly with HR.
- Support the center's marketing and advertising efforts.
Phlebotomist
Innovative Transfusion Medicine
11.2021 - 01.2022
- Collected blood samples while adhering to strict safety protocols and regulatory standards.
- Performed venipunctures and capillary punctures with precision to ensure patient comfort and satisfaction.
- Maintained accurate documentation of blood collection processes and patient information using electronic health records.
- Collaborated with healthcare teams to coordinate timely sample processing and transfusion services.
Food Service Associate
Broward County School Board
02.2021 - 11.2021
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of food service areas to ensure safety standards.
- Assisted in inventory management, tracking supplies for efficient operation.
- Collaborated with team members to streamline meal preparation processes.
Cafeteria Manager
SLA Management
08.2017 - 02.2021
- Managed daily cafeteria operations ensuring high standards of food safety and sanitation.
- Developed and implemented menu offerings to enhance customer satisfaction and dietary needs.
- Oversaw inventory management, optimizing stock levels and reducing waste effectively.
- Trained and mentored staff on service techniques and compliance with health regulations.
Food Service Associate
Baldwin Whitehall School District
09.2013 - 07.2016
- Knowledge of food and safety standards
- Maintained records and reports for the purpose of keeping accurate records of food used and students accounts
- Counted and claimed appropriate reimbursable meal: operated the point of sale system
- Attended in-service training, workshops, etc. for the purpose of gathering information required to perform the job functions
Office Manager
Associated Appraisers
05.2005 - 08.2013
- Oversaw daily office operations, ensuring efficiency and productivity across departments.
- Coordinated scheduling and logistics for appraisals, optimizing resource allocation.
- Reviewed and approved invoices
- Types 54 WPM
Education
High School Diploma -
E L Meyers High School
Wilkes-Barre, PA06-1993
Skills
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Facility management
Timeline
Assistant Center Manager
CSL Plasma
01.2022 - Current
Phlebotomist
Innovative Transfusion Medicine
11.2021 - 01.2022
Food Service Associate
Broward County School Board
02.2021 - 11.2021
Cafeteria Manager
SLA Management
08.2017 - 02.2021
Food Service Associate
Baldwin Whitehall School District
09.2013 - 07.2016
Office Manager
Associated Appraisers
05.2005 - 08.2013
High School Diploma -
E L Meyers High School