Sue McGurran
Woodbury,MN
Summary
Multi-talented Retail Store Manager with three plus years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
30
30
years of professional experience
Work History
Office Coordinator/Administrative Assistant
Minder Narusiewicz, Inc
Woodbury, MN
01.2024 - 12.2024
- Provided a high level of customer service in all levels of contact.
- Handled sensitive, confidential and proprietary information with impeccable discretion.
- Completed and processed financial forms and applications; ensure necessary tasks are completed including paperwork, scanning and archival of documents.
- Processed and maintained compliance logs.
- Assisted with tax preparation, return processing and invoicing.
- Created and modified documents using Microsoft Word and Excel.
- Prepared financial reports using Excel and financial planning software.
- Entered, updated and maintained client information in client management systems.
- Coordinated and completed company mailings including marketing materials, birthday/holiday cards, etc.
- Other duties and/or project based work as assigned.
Receptionist/Administrative Assistant
Harper & Peterson P.L.L.C.
Woodbury, MN
03.2018 - 03.2020
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
House Manager
Self-employed
Woodbury, MN
11.2001 - 03.2018
- Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
- Performed housekeeping duties, prepared meals, drove to doctor appointments, and provided pre-school instruction to three children.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Organized the office and paid all family bills.
Parent Volunteer
East Ridge Athletic Association
Woodbury, MN
07.2011 - 07.2016
- Worked with boosters, parents and school administrators to handle support functions.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Welcomed customers and answered questions regarding merchandise.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
Parent Volunteer
St. Ambrose Early Childhood Preschool and School
Woodbury, MN
10.2003 - 05.2010
- Chaperoned field trips to museums, parks and other area locations.
- Helped improve children's reading abilities by reading books and listening to students read.
- Handled administrative work on behalf of teachers, including refilling containers, cleaning up supplies and researching topics for upcoming lessons.
- Reinforced teachers' instruction by helping small groups with concepts.
- Planned and implemented special events for students such as birthday parties.
- Promoted specific skills through activities and flashcards.
- Engaged students to share ideas and collaborate together on projects.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Key Account Manager/Sales Representative
Imation Enterprises
Oakdale, MN
09.1994 - 11.2001
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Called potential customers to assess business needs and present value propositions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Bachelor of Arts - Psychology/ Business
St. Cloud State University
St. Cloud, MN08.1988
Skills
- Ability to work Independently and as part of a team
- Organization, prioritization and multi-tasking skills
- Strong sense of urgency and problem solving skills
- Excellent verbal and written skills
- Track record of Discretion and Confidentiality
- Interest in customer service and making a difference for people
Timeline
Office Coordinator/Administrative Assistant
Minder Narusiewicz, Inc
01.2024 - 12.2024
Receptionist/Administrative Assistant
Harper & Peterson P.L.L.C.
03.2018 - 03.2020
Parent Volunteer
East Ridge Athletic Association
07.2011 - 07.2016
Parent Volunteer
St. Ambrose Early Childhood Preschool and School
10.2003 - 05.2010
House Manager
Self-employed
11.2001 - 03.2018
Key Account Manager/Sales Representative
Imation Enterprises
09.1994 - 11.2001
Bachelor of Arts - Psychology/ Business
St. Cloud State University
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