Sue Miller
Belmont
Summary
Dynamic Facilities Assistant at Collins Aerospace Systems with proven expertise in budget management and emergency preparedness. Successfully enhanced facility operations by implementing effective problem-solving strategies and coordinating events. Recognized for exceptional customer service and vendor coordination, ensuring seamless maintenance and improved tenant satisfaction. Committed to optimizing resources and achieving departmental goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Facilities Assistant
Collins Aerospace Systems
Charlotte
05.2001 - 03.2025
- Maintained accurate records of inventory, supplies, and expenses related to facilities management.
- Responded to facility inquiries and complaints promptly to take corrective action for verified problems.
- Performed security checks to identify areas of concern and implement mitigation techniques.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Conducted regular walk-throughs to identify areas needing repair or improvement.
- Worked with facility personnel to develop evacuation plans, emergency procedures and testing initiatives.
- Prepared reports on current facility conditions and proposed changes or upgrades.
- Coordinated food and beverages, audio-visual requirements and special requests.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Participated in architectural and engineering planning and design.
- Prepared for emergencies by creating building evacuation action plans.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
- Managed janitorial staff schedules and assigned tasks accordingly.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Developed and oversaw budgets for facilities, working within cost restraints.
- Provided support in planning special events hosted at the facility.
- Assisted with the setup of meeting spaces for events or conferences held at the facility.
- Ordered necessary supplies for the upkeep of the facility.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Established department goals and deadlines.
- Resolved customer complaints related to facilities services.
- Acted as a point of contact between tenants and property managers.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Lab Technology
Gaston College
Dallas, NCSkills
- Problem solving
- Budget management
- Customer service
- Emergency preparedness
- Vendor coordination
- Event planning
Certification
- Certified in CPR and First Aid.
Timeline
Facilities Assistant
Collins Aerospace Systems
05.2001 - 03.2025
Some College (No Degree) - Lab Technology
Gaston College
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