Sue Mills

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Initially I was hired as the registration and transcriptionist person for the therapy clinic. I performed all clerical duties relating to registration, insurance verification and collecting co-pays. I also did all the transcription for a total of four therapists (1 physical therapist, 1 occupational therapist and 2 speech therapists. In 2013 I transferred to the emergency room registration after the death of my husband. In 2018 I was asked by the administrator of the nursing home (which was owned by the hospital) to work in the business office. My duties there included registration of new residents and obtaining all financial and medical information required prior to placement in the facility. I also was responsible for the data input of all charges each month for each resident. In addition I was responsible for billing and collection of monies owed by the resident and/or family member.

As an agent for Nationwide I sold auto, home, life and health insurance as well as selling securities. I was responsible for maintaining records of client communications, transactions, policies and assisting clients with claims as well as maintaining accurate records of all monies received.

I started in Mr. Marshall's office as a file clerk. I soon progressed to the position of insurance clerk and then to office manager supervising three other insurance clerks. My primary position was providing customer service from the point of sale, addressing any issue with discretion, empathy and confidentiality. I was also a part of the hiring and training process for new employees,