Sue Newe
Delray Beach
Summary
Proactive Office Administrator and Customer Service Representative with extensive experience in project management. Successfully improved customer satisfaction and streamlined administrative operations. Skilled use of MS Office. Brings exceptional communication and organizational skills to ensure seamless project execution and team collaboration.
Overview
29
29
years of professional experience
Work History
Office Administrator
6767 North Ocean Blvd, Inc.
01.2022 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Customer Service Representative
Home Depot
04.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Project Manager
McGraw Hill Educational Publisher
10.2003 - 04.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Art Department Manager
Harper Collins Publishers
05.1995 - 10.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Business Administration And Management
City College of New York of The City University of New York, The
New York, NY06.1984
Skills
- Time Management
- Office Administration
- Scheduling
- Schedule and calendar management
- Customer Relationship Management (CRM)
- Customer Service
- Problem Resolution
- MS Office
Additional Information
Reference upon Request,
Timeline
Office Administrator
6767 North Ocean Blvd, Inc.
01.2022 - 05.2024
Customer Service Representative
Home Depot
04.2020 - 11.2022
Project Manager
McGraw Hill Educational Publisher
10.2003 - 04.2015
Art Department Manager
Harper Collins Publishers
05.1995 - 10.2003
Bachelor of Arts - Business Administration And Management
City College of New York of The City University of New York, The
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