Summary
Overview
Work History
Education
Skills
Timeline
Sue Nuss

Sue Nuss

Mediapolis,IA

Summary

Accomplished leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective communication and relationship building. Excelled in streamlining operations and implementing strategic merchandising initiatives, significantly boosting sales. Skilled in group leadership and safety awareness, committed to fostering a positive work environment and driving results.

Overview

31
31
years of professional experience

Work History

Apparel Coach

Walmart
06.2006 - Current
  • Coordinated staff scheduling to optimize coverage during peak hours and minimize labor costs.
  • Streamlined inventory management processes, resulting in reduced stock discrepancies and improved availability of merchandise.
  • Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
  • Led regular associate meetings to communicate updates on company initiatives, policy changes, and store happenings
  • Collaborated with store manager to analyze sales data, identifying opportunities for growth and improvement. Helped new peers learn how to read our P & L’s and apply the data to their business.
  • Served as acting manager in the absence of the store manager; overseeing daily operations while maintaining excellent customer service standards.
  • Assisted with associate recruitment efforts, conducting interviews and selecting top candidates for open positions and doing personal follow ups once they were working on the sales floor.
  • Mentored junior staff members, fostering a supportive team environment that enhanced overall performance.
  • Conducted daily store walkthroughs to identify areas requiring attention or improvement in terms of cleanliness, organization or merchandising opportunities.
  • Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and safeguarding company assets.
  • Assisted in the planning and execution of seasonal promotions, driving increased foot traffic and boosting sales.
  • Implemented loss prevention measures through diligent monitoring of sales floor activity and thorough training of staff members on best practices. Assisted Asset Protection personnel with apprehension of shoplifters.
  • Increased sales by implementing effective visual merchandising strategies and optimizing store layout.
  • Established team priorities with the apparel Team Leads and set specific individual and team goals. Maintained schedules and monitored call ins.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear daily priorities and communicated them to my team. Followed up for success.
  • Cultivated positive relationships with fellow employees to boost company morale and promote employee retention.
  • Participated in the associate mentoring program, mentoring and promoting 5 associates, one of which is a Store Manager.
  • Developed detailed plans based on broad guidance and direction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to changing priorities.

Dept Manager

Walmart
03.1996 - 05.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

So-Fro Fabrics
10.1993 - 03.1996
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

N/a - N/a

Millikan High School, Long Beach, CA
06.1976

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Team Development
  • Verbal and written communication

Timeline

Apparel Coach - Walmart
06.2006 - Current
Dept Manager - Walmart
03.1996 - 05.2006
Assistant Manager - So-Fro Fabrics
10.1993 - 03.1996
Millikan High School - N/a, N/a

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Sue Nuss