Summary
Overview
Work History
Education
Skills
Accomplishments
Otherexperience
License
References
Timeline
Generic

Sue Osborne

Summary

Acquire a position in which my education and work experience can be fully utilized. Efficient Technical Writer with 12 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences.

Overview

15
15
years of professional experience

Work History

Senior Technical Writer

Bowhead Integrated Support Services
08.2012 - Current
  • Developed strategies for repurposing existing content across multiple channels, maximizing resource utilization and efficiency.
  • Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
  • Optimized internal knowledge base by reorganizing existing articles and adding new content to address common questions or issues raised by employees.
  • Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
  • Improved team productivity through effective project management, prioritizing tasks based on deadlines and resource availability.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Edited and proofread technical documents for accuracy and consistency.
  • Organized material to research and complete writing tasks.
  • Worked closely with engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Observed in-progress operations to identify important steps for technical instructions.
  • Developed detailed technical documents and user guides for technical products.
  • Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
  • Championed continuous improvement initiatives within the documentation team, resulting in more streamlined processes and higher-quality outputs.

EIGHTH GRADE LANGUAGE ARTS TEACHER

Clark Middle School
08.2009 - 05.2011
  • In this language arts position I created the curriculum which followed State Standards as well as preparation for state ISTEP testing in February and April
  • The classes were two consecutive periods with one period dedicated to vocabulary and reading improvement
  • The second period was organized for grammar review and writing
  • My curriculum also included novel reading as well as artistic interpretation of the novels, poems and short stories we read throughout the year
  • The reason for leaving this position is state cut in education funding.

Education

Bachelor of Science Degree in Elementary Education, Indiana University -

College
Bloomington, Indiana

Jasper High School -

High School
Jasper, Indiana

Skills

  • Peer Review Coordination
  • Advanced Technical Knowledge
  • Strong Research Abilities
  • Content Strategy Development
  • Agile Methodology Familiarity
  • Technical Editing Competence
  • Workflow Optimization Strategies
  • Document Repository Management
  • Editing and proofreading
  • Instruction writing
  • Subject matter expertise
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Relationship Building
  • Interpersonal Skills
  • Professionalism
  • Interpersonal Communication
  • Resourcefulness
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Report Writing
  • Problem-solving aptitude
  • Layout Development
  • Technical Writing

Accomplishments

  • FOUNDERS DAY AWARD Indiana University Academic Honors
  • NATIONAL DEAN'S LIST AWARD National recognition of collegiate academic standing
  • NATIONAL COLLEGIATE EDUCATION AWARD National recognition among education graduates
  • INDIANA UNIVERSITY SCIENCE RESEARCH STUDY “QUEST” Extensive professional experience in elementary science education with noted Indiana University Education professionals
  • PRAXIS ADVANCE TEACHING TEST, passed in 2009, enabling me to teach advanced Language Arts Classes Middle Scool.


Otherexperience

  • 2008 ACTIVE MEMBER OF HASTI – Hoosier Association of Science Teachers, Incorporated
  • HOW TO DELIVER EXCEPTIONAL CUSTOMER SERVICE – Bloomington, Indiana (Attended February 2001)

License

Grades 1-6 all areas

 Grades 7-9 Language Arts, Advanced Language Arts and Science 05/21/1996

References

  • Mr. Jesse Stanley, Tri-County Steel, 3120 16th Street, Bedford, IN 47421 (812) 578-3020
  • Mr. Tom Scarlet, Booz Allen Hamilton, Westgate Technology Park, Odon, IN 47562 (812) 276-5062
  • Jackie Dyal, Bowhead, 906 16th Street, Bedford, In, 47421 (812) 254-8115

Timeline

Senior Technical Writer

Bowhead Integrated Support Services
08.2012 - Current

EIGHTH GRADE LANGUAGE ARTS TEACHER

Clark Middle School
08.2009 - 05.2011

Bachelor of Science Degree in Elementary Education, Indiana University -

College

Jasper High School -

High School

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Sue Osborne