Sue Owens
Harrison,TN
Summary
Dynamic sales professional with a proven track record, driving sales growth and enhancing customer satisfaction. Expert in strategic selling and training, I excel in building relationships and delivering exceptional service. Committed to achieving results, I leverage my strong communication skills to foster client loyalty and generate referrals.
Overview
34
34
years of professional experience
Work History
Agent Account Representative
Brett Smalley & Wade Dyar State Farm
09.2014 - Current
- Educate clients and provide management of policies and procedures.
- Maintain accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assist policy holders with claims making sure all repairs are completed to the customer's satisfaction as quickly and smoothly as possible.
- Deliver exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Handle multi-line accounts encompassing property and casualty insurance as well as life policies with diligence and attention to detail.
- Strive to make sure all my policy holders are highly satisfied, continue to call on me for repeat business, and send referrals.
Sales Representative
MSC Mainstreet Collection
07.2012 - 08.2014
- Specialized in Gift & Accessory Sales representing one of the top wholesalers in the industry. Helped Retailers grow sales while enhancing their bottom line profits.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Committed to providing quality products & quick fulfillment to all customers.
Life Safety & Security Sales Specialist
ADS Security
01.2011 - 03.2012
- Specialized in tailoring security and fire systems to protect families, small businesses, their employees, and assets.
- Built rapport with customers and assessed needs to make product recommendations,
- Educated customers about our product features and benefits to aid in selecting the best options.
- Provided first-rate service to all customers and potential customers.
- Networked with BNI Chapter & Chattanooga Home Builders Association for referrals.
Major Account Executive
Sprint Nextel
01.1999 - 02.2009
- Managed a base of over 100 accounts made up of small to enterprise businesses, public sector, and individual employees.
- Prospected and developed relationships with existing and new accounts introducing new products resulting in a 40% increase in customer satisfaction.
- Introduced wireless work order management tools enabling clients to improve business productivity and provided proactive on-going partnerships with them to ensure retention, trust and future referrals.
Marketing/Retail Sales Manager
Cricket Communications
10.1998 - 12.1999
- Instrumental team member responsible for leading strategic sales efforts for start up of new wireless company in Chattanooga on network, pricing, handsets, marketing, and training across retail and agent channels.
- Served as key leader of entire retail channel during initial launch of new digital wireless service to Chattanooga area contributing to competitive and progressive growth in the wireless industry.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Business Account Executive
GTE Wireless
09.1991 - 10.1998
- Performed as a communications advisor while progressively developing superior product and state network knowledge of cellular throughout East TN markets.
- Engaged in daily cold calls in-person and via telephone and followed up with business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Effectively educated and engaged area businesses and government professionals in dialogue regarding service efficacy, approval indications and safety / communication profiles to support contact engagement.
- Developed new account base and grew 3 key accounts from zero to over $900,000 in the first year.
Education
Mass Communications / Public Relations
Middle Tennessee State University
Murfreesboro, TNSkills
- Sales Growth
- Drive & Positive Attitude
- Caring Customer Service Specialist
- Strategic Selling & Management Skills
- Training & Development Expert
Timeline
Agent Account Representative
Brett Smalley & Wade Dyar State Farm
09.2014 - Current
Sales Representative
MSC Mainstreet Collection
07.2012 - 08.2014
Life Safety & Security Sales Specialist
ADS Security
01.2011 - 03.2012
Major Account Executive
Sprint Nextel
01.1999 - 02.2009
Marketing/Retail Sales Manager
Cricket Communications
10.1998 - 12.1999
Business Account Executive
GTE Wireless
09.1991 - 10.1998
Mass Communications / Public Relations
Middle Tennessee State University
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