Sue Pha
Summary
Adaptable professional with a strong background in technology, hoping to be given a chance in software development and AI software projects. Proficient in system administration, and technical support. Proven ability to deliver quality work and optimize performance through effective problem-solving. Demonstrated skills in project management and team collaboration, contributing to organizational success. Committed to continuous learning and staying updated with industry trends.
Overview
13
13
years of professional experience
Work History
Technical Support Analyst
TDX Tech
05.2024 - Current
- Deployed new application versions, ensuring compatibility with existing infrastructure.
- Resolved unprecedented backlog of support tickets after major system malfunction.
- Tracked work orders, costs, and SLAs for client projects, consolidating data from NetSuite, CSV, and Excel into a single view.
Field Service Engineer
Technology Service Professionals
09.2022 - 04.2024
- Installed and configured equipment at customer sites to ensure optimal performance.
- Upgraded existing systems, improving overall operational efficiency.
- Performed troubleshooting, repairs, and maintenance on computer systems at customer locations.
- Supported Windows, Linux, and Azure servers, resolving application connectivity and performance issues.
Software Support Analyst
Coordinated Business Systems
02.2021 - 08.2022
- Developed pre- and post-deployment checks alongside a one-step rollback for secure releases.
- Established daily health checks, including jobs, error logs, and test queries.
- Created detailed runbooks to facilitate operational procedures.
- Coordinated change windows and validated fixes with QA and Engineering teams.
Avionics QA
Honeywell
12.2018 - 01.2021
- Conducted rigorous quality assurance checks and audits on avionics products to ensure compliance with industry standards.
- Managed data and inventory in SAP, utilizing extensive expertise for accuracy and efficiency.
Auto Technician
Budget Auto Repair
05.2016 - 11.2018
- Performed diverse vehicle repairs, including tire changes, suspension work, and brake services, ensuring high customer satisfaction.
- Utilized advanced pneumatic and power tools to enhance repair efficiency and quality.
- Explained services to customers and addressed concerns to foster trust and clarity.
Machine Builder
LORAM MOW
05.2013 - 04.2016
- Assembled and calibrated hydraulic and pneumatic systems to ensure optimal performance and compliance with industry standards.
- Collaborated with engineers to design and enhance train carts, improving operational precision.
Education
Bachelor of Science - Computer Science
Rasmussen University
Saint Cloud, MN06-2025
Associate of Science - Information Technology
Rasmussen University
Blaine, MN09-2023
High School Diploma -
Brooklyn Center High School
Brooklyn Center03-2013
Skills
- Application deployment and management
- Windows PowerShell scripting
- Java and JavaScript development
- SQL database management
- HTML and CSS design
- C and C programming
- Microsoft Office 365 proficiency
- MongoDB administration
- Azure Active Directory integration
- Project management
- Customer support
- Data analysis
- Ticketing systems
- Data collection monitoring
- Strategic planning
- Account management
- System administration
- Excel data analysis
- NetSuite ERP expertise
- Power BI reporting
- Software Development Life Cycle (SDLC)
- Machine learning fundamentals
- Database programming
- Script adherence
- TCP/IP
- Systems analysis
- Software diagnosis
- Issue escalation
- Technical documents comprehension
Timeline
Technical Support Analyst
TDX Tech
05.2024 - Current
Field Service Engineer
Technology Service Professionals
09.2022 - 04.2024
Software Support Analyst
Coordinated Business Systems
02.2021 - 08.2022
Avionics QA
Honeywell
12.2018 - 01.2021
Auto Technician
Budget Auto Repair
05.2016 - 11.2018
Machine Builder
LORAM MOW
05.2013 - 04.2016
Bachelor of Science - Computer Science
Rasmussen University
Associate of Science - Information Technology
Rasmussen University
High School Diploma -
Brooklyn Center High School