Sue Rodriguez
Coldspring
Summary
Proven Assistant Manager at Almas Whistle Stop Cafe, adept in operations management and customer service. Excelled in staff training, enhancing customer satisfaction, and streamlining costs. Achieved significant sales growth by fostering team motivation and implementing effective conflict resolution strategies. Skilled in multitasking and maintaining high standards of workplace safety and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant
J and S Landscape
04.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Assistant Manager
Almas Whistle Stop Cafe
12.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server
Miguel Jaguri W/ Patron Grill
12.2016 - 03.2020
- Managed time efficiently while completing multiple tasks simultaneously such as cleaning grills and assisting with basic kitchen duties when necessary.
- Assisted in inventory management by monitoring supplies of grill-cleaning materials, preventing shortages or waste.
- Supported sustainability initiatives within the workplace through responsible use of resources during cleaning tasks.
- Trained new employees on proper grill-cleaning techniques to ensure consistency in quality among all staff members.
- Kept up-to-date with industry trends related to effective grill-cleaning methods and products, implementing them as necessary to maintain the highest standards.
Server
Applebee's
06.2012 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor Of Medical Biology - Pharmaceutical Medicine
Sam Houston State University
Huntsville, TXSkills
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Customer rapport
- Operations management
- Recruiting and interviewing
- Sales growth
- Policy enforcement
- Orientation and training
- Performance reviewing
- Cost reduction
- Cost control
- Negotiation
- Multitasking and organization
- Workplace safety compliance
- Recruitment and hiring
- Inventory management
- Professional and courteous
Certification
I have a manager's food handler's certificate that I have a copy of coming in from Austin, I have had a TABC license that just needs to be renewed, and I have no problem taking a regular food handler's course immediately if needed, along with renewing my TABC license
Timeline
Office Assistant
J and S Landscape
04.2022 - Current
Assistant Manager
Almas Whistle Stop Cafe
12.2020 - 05.2023
Server
Miguel Jaguri W/ Patron Grill
12.2016 - 03.2020
Server
Applebee's
06.2012 - 12.2016
Bachelor Of Medical Biology - Pharmaceutical Medicine
Sam Houston State University
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