Sue Anne Rood
Salt Lake City,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Collections Agent CA5
Bread Financial
01.2022 - Current
- Educating customers on finding payments solutions. Skip tracing and Hardships. Delivered exceptional customer service.
- Processed payments and applied to customer balances.
Tutor
Self Employed Services
09.2013 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Genealogist
Self Employed Services
01.2002 - 09.2013
- Helping Families gather information names, historical facts on their family. Making reports adding pictures. finding missing family members to unite them.
- Self-motivated, with a strong sense of personal responsibility.
Janitorial Contractor
Always Reliable
08.1998 - 05.2002
- Marketing cold calls. Bidding office cleaning.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Customer Service Representative
Franklin Covey Co
06.1998 - 09.2001
- Called on accounts pass due, collect payments sent out statements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Agent
Wells Fargo Bank, N.A.
10.1995 - 06.1998
- Collection 1-6 months pass due
- Achieved performance goals on consistent basis on collection and skip tracing.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on payment options and arranged installment agreements.
Education
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT2024
Skills
- Collections
- Records Management
- Problem Identification
- Sales Strategic
- Negotiation
- Conflict Resolution
Timeline
Collections Agent CA5
Bread Financial
01.2022 - Current
Tutor
Self Employed Services
09.2013 - Current
Genealogist
Self Employed Services
01.2002 - 09.2013
Janitorial Contractor
Always Reliable
08.1998 - 05.2002
Customer Service Representative
Franklin Covey Co
06.1998 - 09.2001
Collections Agent
Wells Fargo Bank, N.A.
10.1995 - 06.1998
Associate of Science - General Studies
Salt Lake Community College
Similar Profiles
Luis QuinonesLuis Quinones
Regional Engagement Manager at Bread FinancialRegional Engagement Manager at Bread Financial
Renee ColesRenee Coles
Maintenance Assistant at Bread FinancialMaintenance Assistant at Bread Financial
Breshawna WoodberryBreshawna Woodberry
Senior Account Specialist at Bread FinancialSenior Account Specialist at Bread Financial