Sue Shepard
Pataskala,OH
Summary
I love my family which consists of my husband and 3 kids but don't forget my furbabies my dogs and cats. I'm a die hard sports fan especially football Go Pack Go!!. I try to go to at least one game a year. Plus I volunteer for things that I'm a true believer in like Race for the Cure and Pelotonia. Or anything that would would help our animals that are in need. Experienced and proactive offering 30+ years of progressive warehouse settings. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Personable and dedicated Customer Service Representative with extensive experience in warehouse industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. One that never has an issue in showing up for work on time or day by day.
Overview
6
6
years of professional experience
Work History
Asst Supervisor/Administrative Coordinator
Vista Packaging & Logistics
Columbus, OH
08.2017 - Current
- Planning and preparing what job duties will be accomplished on my shift.
- Updating my dock lead and what is going on during our shift and what priorities will need done first.
- Keeping and eye on Kaleris to see what inbounds loads will be coming in.
- Creating outbound bills for each trailer that is loaded and is going out. Then updating Kaleris with the trailer moves and sending out email to ensure the outbound trailer will get picked up and sent to the right division.
- Working with drivers as they come in to pick up outbound loads or if they are bringing in trailers for inbound.
- As new inbound loads come in create a new packet for each. Will create the inbound shipment so all merchandise can be brought in. Update the database with all of the inbound information. Put the move into Kaleris so the trailer can be unloaded and receipted in. Give the packet to a driver so the packet can get unloaded and worked.
- Making sure all inbound inventory has been receipted in with no variances according to the inbound paperwork. Plus making sure all pallets are stored so they will be available to be allocated.
- Wave all available inventory so it can get picked and taken to our outbound area so all cartons can get labeled and scanned as they go out.
- Plus answering questions over the phone and email with customers as well
- Plus have SAP and PKMs and RF knowledge.
- Maintaining the schedules and the hours for all of my employees. Keeping current with their time punches and requesting their time off.
Shift Manager
McDonald's
Etna, OH
08.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Come in early so I can get the system open and make sure the safe is correct and get all of the cash registers opened.
- Answered calls per shift to assist with customer questions and concerns and take call offs as they occur to update the shift schedule. To get the shift duties assigned to the crew.
- Exceeded customer satisfaction by finding creative solutions to problems. If they have a problem with their order to try and work out the best outcome or solution for them.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated shift workers for restocking.
- Enhanced operations and boosted productivity through employee training, coaching and assignments. As new people come in or existing workers come in if there is something that don't know to try to help them understand or show them how to complete the task at hand.
- Managed daily cash intake by counting out registers and tabulating profits. So once the shift is over close out the registers and count the cash and update all of the deposits. Take the deposits to the bank and get change if needed.
Education
prenursing
OSU Newark
01.2003
Royal High School
Skills
- Love learning new skills
- Love fast paced environment
- OSHA certified in a pallet rider, RC & Reach Rider
- Have a few Standing O awards for my work and accomplishments
- Training and Mentoring
- Process Improvement If I see a problem I will voice my opinion on a better way to improve how the task at hand should be done
- Safety and Compliance
- Inventory Control
Timeline
Asst Supervisor/Administrative Coordinator
Vista Packaging & Logistics
08.2017 - Current
Shift Manager
McDonald's
08.2017 - Current
prenursing
OSU Newark
Royal High School
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