Sue Smith

Advise leadership on HR issues including policies and benefits as they relate to their business.

Problem solve in regards to application of State and Federal rules and regulations.

Perform clerical responsibilities including customer relations, filing, banking, telephone contact with clients, and making appointments.

Established club utilizing rules and regulations from Northern CA Volleyball Association.

Marketed club to community via online advertising and flyers. Interviewed and hired club coaches.

Scheduled and conducted parent/player orientation.

Established fee schedules; managed all financial documentation including banking, payroll and state/federal reporting

Acted as a liaison between coaches, parents, and players to resolve issues.

• Structured compensation and benefits according to market conditions and budget demands.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Lead conflict mediation procedures between staff members.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
• Educated employees on company policy and kept employee handbook current.
• Conducted company-wide town hall meetings to convey updates.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.