Sue Smith
Columbus
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Terrasana
06.2022 - Current
- Processed patient intake information and updated medical records prior to treatment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Call Center Customer Service Representative
Zulily.com
01.2017 - 06.2022
- Training assistant for 3 years
- Excellent data entry, people and telephone skills
- Social media marketing via Facebook and Chat Rooms
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Built sustainable relationships and engaged customers by going extra mile.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Bank Teller
Heartland Bank
01.2016 - 01.2017
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Trained employees on cash drawer operation.
Assistant Store Manager
Teavana
01.2013 - 01.2015
- Created and maintained sales environment to support business objectives.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Paul Mitchell The School
Cincinnati, Ohio01.2011
Hamilton High School
Hamilton, Ohio01.2008
Skills
- Product and Service Management
- Shipping and Receiving Oversight
- Relationship Building
- Product and Service Promotion
- Staff Training and Development
- Decision Making
- Customer Complaint Resolution
- Problem Solving
- Customer Service
- Time Management
- Recruiting and interviewing
- Team leadership
- Goal setting
- Compliance
- Employee performance evaluations
Timeline
Assistant Manager
Terrasana
06.2022 - Current
Call Center Customer Service Representative
Zulily.com
01.2017 - 06.2022
Bank Teller
Heartland Bank
01.2016 - 01.2017
Assistant Store Manager
Teavana
01.2013 - 01.2015
Hamilton High School
Paul Mitchell The School
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