Microsoft Office
SUE STEWART
Documentation Specialist
Southport,CT
Summary
Detail-oriented Documentation Specialist with experience working collaboratively with top leaders and staff to optimize adherence to regulations in all areas of documentation, reporting and procedures. Hardworking and driven with quality-focused and proactive approach. Bringing 20 years of experience in education, finance, publishing and pharmaceutical industries.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
FERPA Compliance & Special Projects
DARIEN PUBLIC SCHOOLS
Darien, Connecticut
04.2015 - Current
- Manage responses to FERPA and FOIA requests for public information and liaison with internal staff and district attorney to ensure compliance with state and federal regulations
- Wrote checklists and guidelines for internal staff on scope, timeline and compliance regulations to decrease non-compliance to state and federal mandates and decrease audit incidence's
- Wrote instructions for internal staff on district webpage basics and create fillable online forms with active controls for website
- Manage website pages for finance & human resource departments
Technical and Marketing Consultant
KUHN COPPER SOLUTIONS
Remotely
06.2014 - Current
- Increased brand awareness by over 50% by creating content on Kuhn Copper Solutions website, social media platforms, public relations campaigns, instructional videos and blog posts
- Analyze current market trends and reporting on client's competition
- Regularly provide assistance for technical issues as developmental needs or problems arise
IT Communications Support Consultant
PURDUE PHARMA
Stamford, Connecticut
04.2014 - 11.2014
- Wrote email communications, standard operating procedures, infographics, quick reference guide, process flowcharts and training class materials.
- Obtained knowledge by interviewing SMEs.
Data Coordinator
SAVE THE CHILDREN
Westport, Connecticut
01.2012 - 01.2013
- Wrote data programming instructions on how to interpret and manipulate database components within marketing assets.
- Oversaw technical, operational, clerical and support activities during data programming phase of large-scale web-based and print marketing campaigns.
Author Relations Coordinator
LIBRARIES UNLIMITED/ABC-CLIO, LLC
Remotely
01.2005 - 01.2011
- Performed virtual program support to several hundred acquisition editors and authors worldwide.
- Consulted with editorial and marketing to arrange promotional campaigns in various types of media.
- Managed contracts, permissions, copyrights and and public relations activities.
Documentation Specialist/Quality Assurance Specialist
E-Chx, Inc
Alpharetta, Georgia
01.2004 - 01.2005
- Wrote online help, manuals, flowcharts and quick reference guides for a proprietary online Payroll and Human Resource system
- Tested system for defects and recommended product screen changes to enhance functionalities.
- Attended product walk-through sessions, interviewed SMEs and worked with functional specs and UX beta screens to gain product knowledge
Technical Writer
METAVANTE
Norcross, Georgia
01.2000 - 01.2004
- Wrote end-user online help, user manuals, quick reference guides and release notes for a proprietary online banking and finance system.
- Increased system functionality by tested system for defects and suggesting enhancements to enhance end user experiences
Education
Bachelor of Science - Information Technology
Fairfield University
Fairfield, CT 09.2006 - 01.2009
Associate of Arts - Liberal Arts And General Studies
Fairfield University
Fairfield, CT 09.1989 - 01.1992
Skills
Technical Writing
Quality Assurance
Documentation Specialist
Government and State Compliance
Program Coordinator
Accomplishments
- CPR/AED/First Aid Certified, Oct 2021 Volunteer, Fairfield Public Schools, Fairfield, CT, 2005-2021, Computer Lab Assistant, Writer’s Workshop, Library Assistant, Mill Hill Publishing Press, Activities Committee, Grant Committee Children’s Author, Bennie Bear Repeats a Year: The Gift of Time, Lulu.com, Published 2015 Children’s Author, Never Take a Dog to a Dinosaur Museum, Lulu.com, Published 2015.
Software
Google Drive
Adobe Acrobat DC Pro
RoboHelp
Visio
Finalsite
Timeline
FERPA Compliance & Special Projects
DARIEN PUBLIC SCHOOLS
04.2015 - Current
Technical and Marketing Consultant
KUHN COPPER SOLUTIONS
06.2014 - Current
IT Communications Support Consultant
PURDUE PHARMA
04.2014 - 11.2014
Data Coordinator
SAVE THE CHILDREN
01.2012 - 01.2013
Bachelor of Science - Information Technology
Fairfield University
09.2006 - 01.2009
Author Relations Coordinator
LIBRARIES UNLIMITED/ABC-CLIO, LLC
01.2005 - 01.2011
Documentation Specialist/Quality Assurance Specialist
E-Chx, Inc
01.2004 - 01.2005
Technical Writer
METAVANTE
01.2000 - 01.2004
Associate of Arts - Liberal Arts And General Studies
Fairfield University
09.1989 - 01.1992