Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Care excellence award
Timeline
Generic

Sue Tolbird

San Angelo,Tx

Summary

Dynamic Care Partner Team Lead with a proven track record at AccentCare PCS, excelling in compassionate care and patient advocacy. Skilled in coordinating team efforts to enhance patient outcomes, demonstrating exceptional problem-solving and communication abilities. Achieved a notable increase in patient satisfaction through innovative care strategies and empathetic leadership.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Care Partner Team Lead

AccentCare PCS
06.2023 - Current
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted in recruitment to build team of top performers.
  • Generated reports detailing findings and recommendations.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.
  • Led caregiver training sessions, sharing best practices for patient care with new associates.
  • Planned and executed internal and external marketing events.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Continually maintained and improved company's reputation and positive image in markets served.

Care Partner

AccentCare PCS
08.2021 - 06.2023


  • Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Community Facilitator

Caregiver Inc.
12.2020 - 08.2021
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Scheduled daily and weekly care hours for client caseload.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Advocated on behalf of clients during meetings or hearings in order to secure additional funding or resources necessary for their continued success.
  • Educated families about available resources within the community that could assist them in supporting their loved ones with developmental disabilities.
  • Empowered clients to achieve greater independence by implementing person-centered planning techniques that focused on personal goals and aspirations.
  • Provided crisis intervention assistance when needed, successfully deescalating situations while ensuring the safety of all involved parties.
  • Maintained compliance with state regulations through meticulous record-keeping and diligent attention to detail in all areas of service coordination.
  • Promoted client independence by assisting with the development of self-advocacy skills and encouraging participation in decision-making processes regarding their own care.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
  • Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.

Education

Associate of Applied Science -

Howard College
San Angelo, TX
05-2026

Skills

  • Customer service
  • Community activities
  • Daily living activities assistance
  • Patient advocacy
  • Complex Problem-solving
  • Verbal and written communication
  • HIPAA compliance
  • Dependable and responsible
  • Multitasking and organization
  • Respectful and compassionate
  • Facility management
  • Team leadership
  • Time management
  • Problem-solving abilities

Accomplishments

    Over the past two years, I have received several awards, including the AccentCare Care Excellence Award and the Staff Member of the Year Award. I have had the opportunity to collaborate with AccentCare and partner agencies to establish essential connections aimed at promoting growth and increasing agency awareness. Furthermore, I have successfully led various training programs to improve the quality of care we provide to our clients.

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Care excellence award

I am honored to have been nominated by my colleagues for the Accentcare Care Excellence Award, which recognizes my continued commitment to delivering exceptional care to our clients and their families.

Timeline

Care Partner Team Lead

AccentCare PCS
06.2023 - Current

Care Partner

AccentCare PCS
08.2021 - 06.2023

Community Facilitator

Caregiver Inc.
12.2020 - 08.2021

Associate of Applied Science -

Howard College

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Sue Tolbird