Sue Uber
La Crosse,WI
Summary
Proven Finance Representative and Medical Collections Specialist at Mayo Clinic, adept in financial services and business development. Demonstrated ability to enhance revenue growth and ensure compliance, leveraging problem-solving abilities and reliability. Excelled in multitasking, achieving significant improvements in billing and collections processes. Skilled in both team collaboration and independent work, consistently exceeding employer expectations.
Overview
34
34
years of professional experience
Work History
Finance Representative
Mayo Clinic
06.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Responsible for any follow-up needed on hospital billing contracted insurance claims
- Collaborated with various departments and Insurance companies to ensue claims processed and paid correctly
- Identified trended issues in the commerical follow-up work queues, worked through to the root cause
Medical Collections Specialist
Mayo Clinic
02.1998 - 06.2005
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
- Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted management in developing new policies aimed at reducing write-offs and improving overall collections success rates.
- Maintained thorough knowledge of billing regulations, keeping the practice compliant with industry best practices.
- working on special products, training new hires
Bill Collector
Tri-state Adjustments
04.1991 - 02.1998
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Diploma - Office Computer Specialist
05.1990
General Studies
05.1985
Skills
- Financial Services
- Business Development
- Reliability
- Multitasking
- Problem-solving abilities
- Revenue Growth
Timeline
Finance Representative - Mayo Clinic
06.2005 - Current
Medical Collections Specialist - Mayo Clinic
02.1998 - 06.2005
Bill Collector - Tri-state Adjustments
04.1991 - 02.1998
Western College - Diploma, Office Computer Specialist
West Salem High - , General Studies
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