Sue Vasquez
Orlando,FL
Summary
Looking for a career opportunity to fully utilize my previous experience and skills in a high-level professional environment. Experienced at managing desk operations and administrative backup. Detail-oriented specialist with a background in document and data processing for revision and approval. Strong organizational and multitasking skills to work with minimal supervision.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Document Coordinator
Hill & Ponton, P.A
Winter Park, FL
09.2021 - Current
- Uploaded documents from multiple functions within company.
- Organized and maintained shared data folder for department.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Prepared digital files and work requests in compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared documents for cases in accordance with Attorney or team leader.
- Routed documents within Salesforce program and internal databases.
Fraud Specialist
Truist Bank
Orlando, FL
10.2018 - 09.2021
- Contacted customers directly to notify them of fraudulent activity and minimize impacts.
- Analyzed financial statements, bank records, and government databases to identify fraud.
- Oversaw daily operations to ensure high levels of productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recommended products to customers, thoroughly explaining details.
Online Sales Associate
Price Chopper Wristbands
Orlando, FL
08.2016 - 09.2018
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Troubleshot and resolved online ordering issues.
- Answered live online chats to give quick answers and solve problems faster.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
Education
Associate of Arts -
Valencia College
Orlando, FL12.2023
Skills
- Data Accuracy
- Active Listening
- Documentation and reporting
- Office administration
- Document Control Support
- Documentation Management
- Critical Thinking
- Data Verification
Certification
- U.S. Public Policy: Social, Economic, and Foreign Policies. HarvardX online learning.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Document Coordinator
Hill & Ponton, P.A
09.2021 - Current
Fraud Specialist
Truist Bank
10.2018 - 09.2021
Online Sales Associate
Price Chopper Wristbands
08.2016 - 09.2018
Associate of Arts -
Valencia College