Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sue Wright

Bridgeton,MO

Summary

Results-driven service professional prepared to excel in collection of payments to ensure a smooth cash flow. Experienced i handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

30
30
years of professional experience

Work History

Service Coordinator

Landmark Aquatic
08.2018 - Current
  • Billed high volume service calls careful to meet deadlines
  • Approved vendor invoices through Paperless
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Headed collection efforts when requested; Making phone calls, updating billing addresses, resolved billing conflicts

Project Coordinator

Landmark Aquatic
02.2015 - 08.2018
  • Created job files for each project and maintained current data in each file.
  • Compiled submittals from plans and bid documents
  • Procured equipment based on approved submittals
  • Approved vendor invoices based on budget and quotes
  • Ensured new subcontractors met our insurance requirements
  • Compiled closing documents at project completion

Accounts Payable Coordinator

SimplexGrinnell-A Tyco Company
02.2012 - 02.2015
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Processed invoices for 15 branches, some international through Oracle's on line system
  • Resolved discrepancies with vendor and location

Accounts Receivable Clerk

Republic Services
02.2012 - 02.2015
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made collection calls in a business to business environment
  • Managed and resolved reported variances

Owner

Galati Building Cleaning
08.2003 - 02.2010
  • Received and scheduled all incoming calls
  • Completed payroll for 5-7 employees
  • Filed various required payroll taxes
  • Ensured union dues were paid timely
  • Billed all complete work from Quick Books
  • Made collection calls and received payments
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Accounts Payable/Construction Coordinator

Westport Pools
02.1996 - 08.2003
  • Started in Accounts Payable
  • Moved to Construction within 6 months
  • Assured superintendents were completed proper paper work
  • Managed Residential customer expectations by high volume communication
  • Invoiced clients through progress payments and collected payments
  • Assisted with introduction to new software, Sage
  • Commercial jobs were just starting-assisted in navigated through requirements such as Submittals, RFI's, etc

Education

Business Administration

Lindenwood University
Saint Charles, MO
05-1996

Skills

  • Thrive in a fast paced environment
  • High volume phone communication
  • Client advocacy
  • Sage-Project Management, Service Management, Inventory and Paperless

Timeline

Service Coordinator

Landmark Aquatic
08.2018 - Current

Project Coordinator

Landmark Aquatic
02.2015 - 08.2018

Accounts Payable Coordinator

SimplexGrinnell-A Tyco Company
02.2012 - 02.2015

Accounts Receivable Clerk

Republic Services
02.2012 - 02.2015

Owner

Galati Building Cleaning
08.2003 - 02.2010

Accounts Payable/Construction Coordinator

Westport Pools
02.1996 - 08.2003

Business Administration

Lindenwood University

Similar Profiles

CREATE PROFILE