Susan Zimmermann

Administrative Assistant to various departments in the IBM Corporation

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency

Administrative Assistant Contractor to IBM Corporation.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.

Customer Service Representative, Teller and Administrative Assistant.

• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained and balanced Federal Reserve Account, which included wiring of funds.

• Transcribed letters, memoranda and other documents from digital recordings and dictating machines.
• Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Helped team of 10 HR staff work efficiently by skillfully handling administrative needs.