Summary
Overview
Work History
Education
Skills
Timeline
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SUE ANN CARUSO

SUE ANN CARUSO

East Northport,NY

Summary

Recently, I took a break from my work schedule to care for my ailing mother before she passed in August 2025. I am a proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

38
38
years of professional experience

Work History

Reception/Billing/Insurance Verification

Skin & Cancer Care Assoc
03.2023 - 05.2025
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Trained in EPIC.
  • Recognized by management for providing exceptional patient service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached patients and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Executed daily and monthly billing.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Contacted insurance companies to verify coverage and service.
  • Completed day-to-day duties accurately and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Sales Manager

Carmatic
03.2020 - 01.2023
  • Managed team performance to achieve sales targets and enhance customer satisfaction.
  • Developed training programs for new sales staff to improve product knowledge.
  • Analyzed market trends to identify growth opportunities and adjust strategies.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Assisted senior management in developing long-term strategic goals for the company's growth.

Sales Manager/BDC Manager

Huntington Ford/Lincoln
03.2016 - 01.2020
  • Managed daily operations of sales department in the Lincoln store solo, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved company growth and brand development through market expansion and sales.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Implemented process changes to streamline sales department workflow.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Followed BDC scripts and guidelines for inbound and outbound calls.
  • Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
  • Assisted in developing training materials for new employees joining the BDC team.
  • Implemented quality control measures to ensure that all customer interactions were handled according to established standards.
  • Developed and implemented strategies to ensure customer retention in the BDC.
  • Identified areas of improvement within the BDC operations to increase efficiency and effectiveness.

Customer Retention Specialist/Billing/Exercise Therapist

Personal Choice Physical Therapy
05.2013 - 01.2016


  • Collaborated with therapists to create personalized follow-up plans for clients.
  • Managed client feedback to identify areas for service improvement and engagement.
  • Coordinated outreach efforts to re-engage inactive or former clients effectively.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Trained In EPIC.
  • Responded promptly to emails from existing customers seeking assistance or advice.
  • Maintained records of all customer interactions and transactions in CRM system.
  • Collected deposits or payments and arranged for billing.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Developed personalized exercise plans for diverse patient needs.
  • Conducted assessments to evaluate patient mobility and strength.
  • Educated patients on proper exercise techniques and safety protocols.
  • Monitored patient progress during therapy sessions and adjusted plans accordingly.
  • Provided emotional support and motivation to patients throughout their recovery journey.
  • Utilized various modalities such as ultrasound, electrical stimulation or cryotherapy when indicated
  • Received award for excellent patient care and customer service.
  • Delivered exercise information in public speaking events to educate others on proper form and explain benefits of stretching.
  • Executed daily billing with weekly and monthly reports.

Automotive Biller/Lease Manager/Sales Associate

Country Auto Group
09.1987 - 01.2013
  • Family owned. Also did Service Advisor, Accounts Receivables, Warranty Administrator.
  • Processed vehicle sales and service invoices accurately and efficiently.
  • Maintained organized electronic records of all billing transactions and documents.
  • Assisted customers with inquiries regarding billing statements and payment options.
  • Utilized dealership management software to enter and track billing information.
  • Entered new customer data into the system following established procedures for verification purposes.
  • Provided support to accounting staff during month-end close process by preparing journal entries as needed.
  • Investigated discrepancies in customer accounts and resolved them promptly according to company policy.
  • Resolved outstanding invoices by contacting customers via phone or email to collect payment information.
  • Prepared daily deposits for bank reconciliation.
  • Assisted customers with inquiries regarding their accounts, payments, and other related matters.
  • Executed account updates and noted account information in company data systems.
  • Developed strong professional rapport with vendors and clients.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Developed and implemented procedures for the preparation, review, and execution of lease documents.
  • Assisted in the development of new leasing strategies to maximize revenue potential.
  • Maintained accurate records of all lease agreements in accordance with applicable laws and regulations.
  • Negotiated terms of commercial leases including rent amount, length of term, options to renew or terminate.
  • Received, checked and processed applications for new leases.
  • Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
  • Provided exceptional customer service, addressing inquiries and issues in a timely manner.
  • Managed budget for leasing department, including advertising and promotional expenses.
  • Led training sessions for leasing consultants to improve sales techniques and customer service skills.
  • Assisted customers with vehicle selection and provided product information.
  • Managed inventory levels and organized vehicle displays on the sales floor.
  • Processed sales transactions and handled customer payment inquiries efficiently.
  • Conducted follow-up calls to ensure customer satisfaction post-purchase.
  • Trained new associates on sales techniques and customer engagement strategies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Owner/Operator

Curves for Women
03.2000 - 01.2006
  • Side business I conducted while working at the dealerships.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Developed business plan and budget to maximize profitability.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Devised and implemented marketing strategies to attract new clients.
  • Organized events such as trade shows or conferences in order to promote brand awareness.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Created marketing strategies to drive revenue and increase brand visibility.

Education

Bachelor of Arts - Automotive/Business Management

Northwood Institute
Midland, MI
09.1983

Skills

  • Customer relationship management
  • Sales strategy development
  • Inventory management
  • Sales billing & reporting
  • Performance coaching
  • Team leadership
  • Effective communication
  • Attention to detail
  • Team management
  • Calm under pressure
  • Data entry
  • Verbal communication
  • Written communication
  • Multitasking Abilities
  • Problem solving
  • Cultural awareness
  • Friendly, positive attitude

Timeline

Reception/Billing/Insurance Verification

Skin & Cancer Care Assoc
03.2023 - 05.2025

Sales Manager

Carmatic
03.2020 - 01.2023

Sales Manager/BDC Manager

Huntington Ford/Lincoln
03.2016 - 01.2020

Customer Retention Specialist/Billing/Exercise Therapist

Personal Choice Physical Therapy
05.2013 - 01.2016

Owner/Operator

Curves for Women
03.2000 - 01.2006

Automotive Biller/Lease Manager/Sales Associate

Country Auto Group
09.1987 - 01.2013

Bachelor of Arts - Automotive/Business Management

Northwood Institute

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SUE ANN CARUSO