Sue Ann Jacobs
Summary
Dynamic professional with extensive experience in hospitality and cleaning services, notably as a Front Desk Supervisor at Hilton Melbourne Beach Oceanfront. Proven track record in customer engagement and problem-solving, enhancing guest satisfaction and operational efficiency. Recognized for exceptional service delivery and effective time management, consistently receiving positive client feedback.
Overview
27
27
years of professional experience
Work History
House Cleaner
Self-employed
01.2005 - Current
- Managed comprehensive cleaning schedules for diverse client bases, ensuring high standards of cleanliness and satisfaction.
- Developed efficient cleaning techniques, improving turnaround time while maintaining quality control.
- Customized cleaning plans based on specific client needs, enhancing service delivery and client relationships.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Front Desk Supervisor
Hilton Melbourne Beach Oceanfront
03.1999 - 09.2004
- Greeted and assisted guests, providing exceptional customer service to enhance their experience.
- Managed front desk operations, ensuring smooth check-in and check-out processes for all visitors.
- Handled guest inquiries and complaints, resolving issues promptly to maintain satisfaction.
- Coordinated room assignments and special requests to optimize guest accommodations.
- Trained new staff on front desk procedures, promoting a collaborative team environment.
- Maintained accurate records of reservations, cancellations, and billing information using property management software.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
Education
High School Diploma -
MTSU
Murfreesboro, TNSkills
- Dependable attendance
- Customer engagement
- Effective time management
- Reservation coordination
- Problem-solving skills
- Employee training
- VIP guest relations
- Point of sale system management
- Customer complaint resolution
- Customer service in hospitality
- Guest check-in and check-out
- Guest relations experience
Timeline
House Cleaner
Self-employed
01.2005 - Current
Front Desk Supervisor
Hilton Melbourne Beach Oceanfront
03.1999 - 09.2004
High School Diploma -
MTSU