Hi, I’m
Sue Ann Mena
San Antonio,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
6
years of professional experience
Work History
Apartment Solutions
Leasing Associate
10.2023 - Current
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
MacDonald Companies
Community Manager
10.2022 - 07.2023
Job overview
- Conducted regular inspections to identify needed improvements and maintain highest standards..
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
Star Personnel
Property Manager
04.2018 - 10.2022
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
Education
Champion School of Real Estate, San Antonio, TX
from Real Estate
San Antonio College, San Antonio, TX
from Business Administration And Management
Skills
- Organized Mindset
- Application Management
- Lease Oversight
- Collection Actions
- Payment Management
- Daily Operations Management
- Daily Operations Oversight
- Operations Management
- Financial Budgeting and Reporting
- Customer Relationship Management
- Employee Performance Management
- Property Inspections
Languages
Spanish
Professional Working
Timeline
Leasing Associate
Apartment Solutions
10.2023 - Current
Community Manager
MacDonald Companies
10.2022 - 07.2023
Property Manager
Star Personnel
04.2018 - 10.2022
Champion School of Real Estate
from Real Estate
San Antonio College
from Business Administration And Management
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