Hi, I’m
Sue Ann Mena
San Antonio,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
6
years of professional experience
Work History
Apartment Solutions
Leasing Associate
2023.10 - Current (11 months)
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
MacDonald Companies
Community Manager
2022.10 - 2023.07 (9 months)
Job overview
- Conducted regular inspections to identify needed improvements and maintain highest standards..
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
Star Personnel
Property Manager
2018.04 - 2022.10 (4 years & 6 months)
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
Education
Champion School of Real Estate , San Antonio, TX
from Real Estate
San Antonio College , San Antonio, TX
from Business Administration And Management
Skills
- Organized Mindset
- Application Management
- Lease Oversight
- Collection Actions
- Payment Management
- Daily Operations Management
- Daily Operations Oversight
- Operations Management
- Financial Budgeting and Reporting
- Customer Relationship Management
- Employee Performance Management
- Property Inspections
Languages
Spanish
Professional Working
Timeline
Leasing Associate
Apartment Solutions
2023.10 - Current (11 months)
Community Manager
MacDonald Companies
2022.10 - 2023.07 (9 months)
Property Manager
Star Personnel
2018.04 - 2022.10 (4 years & 6 months)
Champion School of Real Estate
from Real Estate
San Antonio College
from Business Administration And Management
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