Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sue Ann Mena

San Antonio,TX
Sue Ann Mena

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

6
years of professional experience

Work History

Apartment Solutions

Leasing Associate
10.2023 - Current

Job overview

  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.

MacDonald Companies

Community Manager
10.2022 - 07.2023

Job overview

  • Conducted regular inspections to identify needed improvements and maintain highest standards..
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Maximized rental income while minimizing expenses through effective planning and control.

Star Personnel

Property Manager
04.2018 - 10.2022

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Developed and implemented marketing strategies to increase occupancy rates.

Education

Champion School of Real Estate
San Antonio, TX

from Real Estate

San Antonio College
San Antonio, TX

from Business Administration And Management

Skills

  • Organized Mindset
  • Application Management
  • Lease Oversight
  • Collection Actions
  • Payment Management
  • Daily Operations Management
  • Daily Operations Oversight
  • Operations Management
  • Financial Budgeting and Reporting
  • Customer Relationship Management
  • Employee Performance Management
  • Property Inspections

Languages

Spanish
Professional Working

Timeline

Leasing Associate

Apartment Solutions
10.2023 - Current

Community Manager

MacDonald Companies
10.2022 - 07.2023

Property Manager

Star Personnel
04.2018 - 10.2022

Champion School of Real Estate

from Real Estate

San Antonio College

from Business Administration And Management
Sue Ann Mena