SUE ANN RODRIGUEZ
Mt. Pleasant
Summary
Bilingual Registered Nurse (RN) with over 10 years of clinical experience and more than 5 years in management, dedicated to fostering high standards in patient care and organizational excellence. Proven track record in case management, committed to achieving positive patient outcomes through strategic planning and effective problem-solving. Compassionate leader with strong understanding of compliance regulations, EMR systems, and business principles, ready to drive growth and innovation within a forward-thinking healthcare organization. Known for relentless work ethic and collaborative spirit, poised to inspire teams and enhance operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Room- Charge Nurse (part-time)
UT Health- Pittsburg
09.2025 - Current
- Ensuring that patient care is delivered efficiently
- Close patient monitoring and assessment; acute care
- Documentation, medication administration, patient intervention as needed
- Supervising nursing staff, managing patient flow, coordinating care
- Addressing any issues that arise in the unit/daily operations
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Patient Care Manager
Heart to Heart Hospice
03.2023 - 08.2023
- Supervise 30 healthcare staff of various disciplines and manage departmental operations.
- Handle administrative tasks such as budgeting and compliance with healthcare regulations.
- Organizational skills to manage multiple tasks and coordinate care effectively.
- Project management-defining project scope, managing resources, monitoring progress, and communicating with stakeholders to achieve project goals.
- Monitor customer satisfaction surveys, data, and metrics (KPI).
- Multiple site location management, 24/7 Clinical Operations
Clinical Director/Alternate Administrator
Cypress Basin Hospice
12.2019 - 05.2022
- Oversee patient care and coordinate daily operations for 60+ patients.
- Remote for 1 year; management of daily operational scheduling
- Supervised and managed 15 registered nurses and 2 nurse practitioners: coordination with medical directors
- Provided guidance and leadership, advice, and training to improve the business's understanding of related laws and regulatory requirements. Clinical reviews during interdisciplinary group meetings
- Review of ICD-10 coding for admissions; clinical review coordinator, quality compliance nurse quality standards
- Educated patients and caregivers on chronic disease processes, interventions, and outcomes, telephonic assessments
- Self-driven, teamwork-oriented, educator to staff and customers, Proficient with multiple Electronic Medical Record (EMR)
- Perform complaint investigations and provided summary of findings
Director of Nursing
Greenhill Villas
07.2019 - 12.2019
- Ensuring nursing home is compliant with all local, state, and federal regulations
- Management of daily operational staff scheduling and overseeing patient care
- Supervised and managed 20+ employees: coordination with the medical director
- Provided guidance and developmental training to improve related laws and regulatory requirements. Clinical reviews during interdisciplinary group meetings
- Audit review of patient charts to meet compliance standards
- Coordinated with residents and families regarding POC, concerns or any other needs
- Oversee patient care and coordinate daily operations for 75+ residents
Case Manager
Cypress Basin Hospice
02.2017 - 07.2019
- Case Management of over 20 cases simultaneously
- Chronic care management; including wound care. Critical thinking with multiple disease processes and interventions.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Evaluated treatment plans against individual goals and healthcare standards.
- Collaborate with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
- Educated patients and loved ones about different treatment options and outside care approaches to reducing burden on hospital resources.
Registered Nurse
Good Shepherd Medical Center
07.2016 - 05.2018
- Progressive Care Unit-assigned 4 patients due to high acuity level
- Close patient monitoring and assessment; acute care
- Young adults to geriatric care of patients; skilled nursing
- Documentation, medication administration, patient intervention as needed
- Collaboration with multiple disciplinary groups regarding inpatient care
- Coordinator for admission, diagnostic testing, surgical procedures, and discharge
Education
Bachelor of Science -
University of Texas
Tyler, TX08-2027
Bachelor of Science - Nursing
University of Texas
Tyler, TX01-2024
Associate of Nursing Degree - undefined
Northeast Texas Community College
Mt. Pleasant, TX01-2016
Skills
- Geriatric care
- Business administration
- Staff training and development
- Care coordination
- Strategic planning
- Policy implementation
- Contract management
- Operations management
- Report compilation
- Relationship building
- Community engagement
Certification
- RN | Registered Nurse #902796
- Texas, Compact License
- BLS | Basic Life Support- Expiration 2028-01-29
- ACLS/PALS- Expiration 2028-01-29
Languages
Spanish
Native or Bilingual
Timeline
Emergency Room- Charge Nurse (part-time)
UT Health- Pittsburg
09.2025 - Current
Patient Care Manager
Heart to Heart Hospice
03.2023 - 08.2023
Clinical Director/Alternate Administrator
Cypress Basin Hospice
12.2019 - 05.2022
Director of Nursing
Greenhill Villas
07.2019 - 12.2019
Case Manager
Cypress Basin Hospice
02.2017 - 07.2019
Registered Nurse
Good Shepherd Medical Center
07.2016 - 05.2018
Bachelor of Science - Nursing
University of Texas
Associate of Nursing Degree - undefined
Northeast Texas Community College
Bachelor of Science -
University of Texas