Sue Ann Seyler
Chickasha,OK
Summary
Creative Business Owner with exceptional background spent in Construction/remodels. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
AutoZone
Chickasha, OK
08.2019 - 01.2022
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Executes excellent sales floor merchandising and selling.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Owner
Self-employeed
Chickasha, OK
01.2011 - 01.2022
- Managed day-to-day business operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Introduced new methods, practices and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
Residential Construction and Professional Painter
Affordable Solutions Painting And Ceramic Tile
Chickasha, OK
11.2017 - 03.2019
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Met with clients to discuss color and finish options and other design details.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Removed fixtures such as pictures, doorknobs, lamps and electric switch covers prior to painting.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Used sandpaper, scrapers, grinders and steel wool to smooth surfaces.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Primed and sealed surfaces to best support paint coats.
- Achieved optimal adherence by washing, treating and sanding surfaces.
- Interacted with clients to report progress and verify timetable for completed work.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Conducted final work check to assess quality and make corrections if necessary.
- Applied paint with cloth, brush, sponge and fingers to create special effects.
- Corrected surface imperfections by filling cracks, holes and joints.
Education
Bachelor of Science - Applied Behavior Analysis
08.2015
Skills
- Adobe Systems Adobe Photoshop
- Microsoft Visual Basic
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Effective Communicator and Public Speaker
- Microsoft Windows
- Cost Management
- Microsoft Office
- Google Drive
- Microsoft Access
- Microsoft Internet Explorer
- Strategic Planning
- Adobe Systems Adobe Creative Cloud
Accomplishments
- Trained and mentored 10+ employees.
- attained the Extra-Miler award for going above and beyond
transcribe records for FamilySearch.org and FindAGrave.com since 2011
I input birth death marriage records, Parrish records, Ships passengers info, any information on Census records, so that when someone searches these sites that they can find what they are looking for. Also, future generations will use this information in years to come.
Timeline
Customer Service Associate - AutoZone
08.2019 - 01.2022
Residential Construction and Professional Painter - Affordable Solutions Painting And Ceramic Tile
11.2017 - 03.2019
Owner - Self-employeed
01.2011 - 01.2022
Kaplan University - Bachelor of Science, Applied Behavior Analysis
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