Sueann Smith

Accounting Associate

I. Zakarin & Sons, INC

South Fallsburg, NY

04.2005 - Current

Prepared financial statements and reports detailing accounts receivable status.
Reviewed and verified the accuracy of journal entries and accounting classifications assigned to various records.
Reconciled balance sheet accounts such as cash, accounts receivable, inventory, prepaid expenses, and accrued liabilities.
Maintained general ledger accounts by verifying, allocating, posting transactions; resolving discrepancies.
Performed monthly account reconciliations for multiple client entities including bank reconciliations.
Created and recorded invoices, accounts receivables and year to date general ledger journal entries for internet sales.
Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Coded invoices and other records to maintain organized and accurate records.
Reduced financial discrepancies by accurately managing accounting documentation.
Matched orders with invoices and recorded required information.
Provided exceptional customer service to ensure customer satisfaction.
Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Received and processed incoming orders, ensuring accuracy of information.
Verified stock inventory levels and maintained records of items shipped and received.
Packed goods for shipment, including labeling boxes and preparing shipping documents.
Assisted with unloading trucks using appropriate equipment as needed.
Lifted materials of varied weights on regular basis.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Inspected and moved products to designated areas in warehouse.
Prepared work orders, bills of lading or shipping orders to route materials.
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Handled customer complaints in a professional manner.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Helped customers find specific products, answered questions and offered product advice.
Answered incoming telephone calls to provide store, products and services information.
Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
Responded promptly to customer inquiries through email or phone calls.
Troubleshot any issues that arose during shipping process or post-purchase experience.
Calculated total purchase amounts, taxes and shipping costs for new products.
Answered email inquiries about products and merchandise.
Uploaded photos, videos or images to online storefronts or other shopping websites.
Canceled orders based on customer requests or inventory or delivery problems.
Received and processed payments from customers using electronic transaction services.
Determined and set product prices.
Delivered e-mail confirmation of completed transactions and shipment.
Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Identified and resolved website performance issues.
Created and maintained user accounts in a secure environment.
Responded to inquiries from customers regarding website features or services.
Managed domain name registrations, hosting plans, email accounts and DNS records.
Updated website content regularly according to established standards.

Summary

Overview

Work History

Accounting Associate

Education

GED -

Skills

Timeline

Accounting Associate

GED -

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