Sueanna Wilks
Gilmer,TX
Summary
Dynamic and detail-oriented professional with experience at Whataburger Restaurants, excelling in customer engagement and multitasking. Proven ability to enhance customer satisfaction through efficient service and effective communication. Skilled in kitchen equipment maintenance and problem-solving, consistently contributing to a positive team environment and achieving high-quality results.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Whataburger Restaurants L&c
11.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
Barista
Dutch Bros.
02.2023 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Apparel Associate
Dicks Sporting Goods
08.2022 - 12.2023
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Used POS system to process sales, returns and exchanges.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
Education
High School Diploma -
Hallsville High School
05-2023
Skills
- Multitasking and organization
- Customer Engagement
- Detail-Oriented Approach
- Customer engagement
- Time management
- Problem-solving
- Menu memorization
- Kitchen equipment maintenance
- Telephone etiquette
- Basic cooking techniques
Timeline
Crew Team Member
Whataburger Restaurants L&c
11.2024 - Current
Barista
Dutch Bros.
02.2023 - 11.2024
Apparel Associate
Dicks Sporting Goods
08.2022 - 12.2023
High School Diploma -
Hallsville High School
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