Suedamay Grose
Brooklyn,NY
Summary
Administrative assistant with over 20 years of experience managing medical business office functions.Handling all administrative duties which includes screening calls, managing emails & providing executive level customer service
Overview
2023
2023
years of professional experience
Work History
Unit Secretary
Mount Sinai
2005 - 01.2023
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Managed cash register operations efficiently, ensuring accurate transactions at all times.
- Maintained store displays and inventory levels to optimize product visibility and availability.
Medical Receptionist
Cyrus Murray/Eustace Lashley
01.2001 - 09.2001
- Greeted patients and managed appointment schedules efficiently.
- Assisted in maintaining patient records using electronic health record systems.
- Handled incoming phone calls, providing accurate information on services.
- Coordinated patient check-ins and check-outs to ensure smooth operations.
Receptionist
TAC Staff Builder
08.2000 - 12.2000
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate personnel efficiently.
- Maintained organized filing system for client records and correspondence.
- Assisted in coordinating office events and meetings, enhancing team collaboration.
Home Attendant
Staff Builders
09.1992 - 06.1995
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and staff.
- Maintained accurate records of patient care and progress notes.
Education
High School Diploma -
Central High School
Georgetown Guyana Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- Data entry
- Medical charting
- Nursing unit operations
- Phone reception
- Supply ordering
- Adaptable and flexible
Timeline
Medical Receptionist
Cyrus Murray/Eustace Lashley
01.2001 - 09.2001
Receptionist
TAC Staff Builder
08.2000 - 12.2000
Home Attendant
Staff Builders
09.1992 - 06.1995
Unit Secretary
Mount Sinai
2005 - 01.2023
High School Diploma -
Central High School
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