Summary
Overview
Work History
Education
Skills
Timeline
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Suede Fredrick

Summary

Dynamic professional with a proven track record at Two Men and a Truck International, excelling in customer service and relationship building. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Adept at training teams and implementing strategies that drive operational efficiency and foster positive client experiences. Consistently exceeding expectations and contributing to company growth through effective communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Driver

Two Men and a Truck International
05.2021 - Current
  • Communicated effectively with customers to coordinate pickup and delivery schedules.
  • Assisted in training new drivers on operational procedures and best practices for efficient driving.
  • Resolved customer inquiries and issues promptly, enhancing overall service satisfaction levels.
  • Provided exceptional service to customers through clear communication and careful handling of their items during the moving process.
  • Enhanced team productivity by coordinating with coworkers to load and unload moving trucks efficiently.
  • Promoted a positive work environment among team members through effective communication and collaboration during each move assignment.
  • Developed strong relationships with clients by demonstrating exceptional care for their belongings while providing efficient and professional service.
  • Assisted clients in resolving issues or concerns related to the moving process, fostering a positive experience that led to increased word-of-mouth recommendations.
  • Contributed to overall company growth through consistent dedication to high-quality workmanship, professionalism, and excellent customer service.
  • Maintained open lines of communication with dispatchers throughout each move assignment for updates on any changes in scheduling or client needs.
  • Improved customer satisfaction by ensuring timely, safe, and efficient transportation of clients'' belongings.
  • Ensured compliance with industry guidelines by maintaining proper documentation of jobs completed, hours worked, vehicle maintenance, and incident reports.
  • Increased company revenue by consistently completing jobs on time or ahead of schedule, attracting repeat business and positive referrals from satisfied customers.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Operated moving truck efficiently to transport goods across various locations.
  • Ensured compliance with safety regulations and traffic laws during all driving activities.
  • Conducted thorough pre-trip inspections to maintain vehicle safety and performance standards.
  • Loaded and unloaded furniture and equipment carefully, ensuring proper handling techniques were followed.

Appointment Setter

Fluent Solar
01.2023 - 06.2023
  • Initiated and managed appointment scheduling for potential solar energy clients.
  • Engaged with prospective customers to educate them on solar solutions and benefits.
  • Conducted outbound calls to schedule appointments with potential clients.
  • Maintained accurate records of client interactions and appointment schedules.
  • Developed scripts to improve communication efficiency and consistency.
  • Collaborated with sales team to align appointment setting strategies with business goals.
  • Enhanced customer experience through personalized communication and timely follow-ups.

2nd Assistant Manager

Casey's General Stores
12.2019 - 04.2020
  • Coordinated team schedules to optimize operational efficiency and improve service delivery.
  • Assisted in training new staff on company policies and customer service protocols.
  • Managed inventory levels using point-of-sale systems to ensure product availability.
  • Implemented process improvements that enhanced workflow and reduced response times.
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
  • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

English/ Film Studies

University of Nebraska, Lincoln
Lincoln, Nebraska, NE
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Relationship building and management
  • Team Training
  • Client development
  • Leadership
  • Problem Solving
  • Conflict Resolution
  • People Skills
  • Initiative
  • Flexible Mindset

Timeline

Appointment Setter

Fluent Solar
01.2023 - 06.2023

Driver

Two Men and a Truck International
05.2021 - Current

2nd Assistant Manager

Casey's General Stores
12.2019 - 04.2020

English/ Film Studies

University of Nebraska, Lincoln

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