Suede Lyons
Murray
Summary
Experienced IT End User Technician skilled in technical support and user account management. Proven ability to manage IT environments, ensuring optimal performance and user satisfaction.
Overview
14
14
years of professional experience
Work History
I.T. End User Technician/Administrator
Sorenson Forensics
Draper
01.2012 - Current
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Provided technical support for users with complex IT issues.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Assisted with the installation of new applications on workstations and servers.
- Performed regular backups of critical systems using backup software tools.
- Managed virtual machines running on Hyper-V and VCenter platforms including creating snapshots for quick recovery from errors or failures.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UTSkills
- Technical support
- Network troubleshooting
- User account management
- Hardware installation
- System maintenance
- Backup administration
Timeline
I.T. End User Technician/Administrator
Sorenson Forensics
01.2012 - Current
Associate of Science -
Salt Lake Community College