SueEllen Pfahler
Mansfield
Summary
Dynamic professional with extensive experience as a General Manager at Domino's Pizza, excelling in effective communication and quality control. Proven track record in client monitoring and medication management, enhancing operational success and ensuring compliance with health standards. Committed to fostering positive relationships and delivering exceptional service while driving team performance. Compassionate Independent Provider with history of delivering high-quality care to diverse clientele. Experience includes in-home support, personal hygiene assistance, meal preparation and medication administration. Strengths lie in empathy, clear communication, problem-solving capabilities and maintaining confidentiality. Have consistently made positive impact by improving client quality of life through personalized care plans.
Overview
12
12
years of professional experience
Work History
Independent Provider
Self-employeed
Mansfield
06.2024 - Current
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Drove clients to doctors' appointments and social outings.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Contacted medical providers on behalf of clients to follow up on appointments.
Industrial Worker
Warren Rupp Inc.
Mansfield
04.2022 - 01.2024
- Maintained an organized work area in accordance with company standards.
- Assisted with the setup of production lines for new jobs.
- Inspected finished products for quality control purposes.
- Followed all safety protocols when operating industrial equipment and handling hazardous materials.
- Performed production adjustments for quality and productivity.
General Manager
Domino's Pizza
Columbus
03.2013 - 03.2022
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
GED -
Mansfield Sr High
06-2019
Skills
- Client monitoring
- Meal preparation
- Medication management
- Health reporting
- Personal hygiene
- Quality control
- Effective communication
- Time management
- Problem solving
Timeline
Independent Provider
Self-employeed
06.2024 - Current
Industrial Worker
Warren Rupp Inc.
04.2022 - 01.2024
General Manager
Domino's Pizza
03.2013 - 03.2022
GED -
Mansfield Sr High
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