SueEllen Pullins

Multi-Unit Manager

HMS Host International

01.2006 - Current

Oversaw daily operations across eight locations, ensuring compliance with company standards and policies.
Implemented training programs for staff, enhancing service quality and operational efficiency.
Developed strategic plans to optimize inventory management and reduce waste in food service operations.
Fostered team collaboration, leading performance evaluations and establishing development goals for employees.
Analyzed sales data to identify trends, adjusting strategies to maximize profitability across units.
Streamlined processes to improve customer satisfaction scores, resulting in enhanced brand loyalty.
Directed implementation of new technology systems to enhance operational workflows and communication efficiency.
Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
Led operational oversight of multiple units, ensuring adherence to company standards and protocols.
Streamlined processes to enhance efficiency and customer satisfaction across all locations.