Sue Ellen Whispell
Hartwick,NY
Summary
Dynamic professional with a proven track record at Bassett Medical Center, excelling in patient care and team collaboration. Adept at problem-solving and critical thinking, I consistently enhance operational efficiency while delivering exceptional customer service. Committed to continuous improvement, I adapt quickly to new challenges and foster a positive, supportive work environment.
Overview
25
25
years of professional experience
Work History
AOA II
Bassett Medical Center
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Patient Care
- Check in and out
- Disability forms, the bridge between patient and disability unit.
- Training new personnel
- Bridge between facilities and doctors, referral process
Opthomoligical Technician
Dr. Bitterman
04.2020 - 08.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Did several types of diagnostic testing
- Refractions for patients
Board of Assesment Review
Town of Maryland
02.2019 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance
- Sat and listened to tax grievances
- Made informed decision about the tax that was grieved by local and state law
Secretary
Chestnut Park
08.2019 - 09.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Assistant Store Manager
Rite Aide
06.2019 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Family Dollar
08.2018 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Board of Assemement Member
Town Of Hartwick
02.2012 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Clerk
Prestige Services
03.2012 - 02.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- SEt up the routes for drivers to deliver meals to the elderly
- intake applications
- well check calls
Assesment Review Board Member
Town of Burlington
01.2005 - 02.2012
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
Sr. Social Welfare Examiner Medicaid
Otsego County
06.2000 - 08.2005
- Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
- Reduced fraud instances through vigilant monitoring of cases and coordinating investigations when necessary.
- Implemented quality control measures for case reviews, maintaining high standards of accuracy and consistency across the department.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
- Enhanced department efficiency with meticulous case management, ensuring accurate records and prompt resolution of issues.
Education
High School Diploma -
Mount Markham Central Highschool
West Winfield, NY06-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
Timeline
AOA II
Bassett Medical Center
08.2022 - Current
Opthomoligical Technician
Dr. Bitterman
04.2020 - 08.2022
Secretary
Chestnut Park
08.2019 - 09.2020
Assistant Store Manager
Rite Aide
06.2019 - 05.2020
Board of Assesment Review
Town of Maryland
02.2019 - 08.2022
Assistant Store Manager
Family Dollar
08.2018 - 09.2019
Office Clerk
Prestige Services
03.2012 - 02.2018
Board of Assemement Member
Town Of Hartwick
02.2012 - 05.2018
Assesment Review Board Member
Town of Burlington
01.2005 - 02.2012
Sr. Social Welfare Examiner Medicaid
Otsego County
06.2000 - 08.2005
High School Diploma -
Mount Markham Central Highschool
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