Suehaelly Cruz
Tampa
Summary
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Receptionist
360 Dermatology
01.2024 - 06.2024
- Assist dermatologist with medical and cosmetic procedures such as biopsies, cryotherapy, laser treatments, and chemical peels.
- Prepare exam rooms, sterilize instruments, and ensure proper setup for dermatologic procedures.
- Obtain and document patient history, including skin concerns, allergies, and medications.
- Educate patients on pre- and post-procedure care, skincare routines, and treatment plans.
- Conduct skin assessments and assist with documenting conditions such as acne, eczema, psoriasis, and skin cancer.
- Administer injections and assist with in-office treatments like Botox, fillers, and other aesthetic procedures (if trained).
- Manage electronic medical records (EMR) by inputting patient data, updating charts, and processing prescriptions.
- Handle patient scheduling, appointment reminders, and insurance verifications.
- Provide excellent patient care, ensuring comfort and addressing concerns during visits.
Administrative Assistant
AVX Holdings
01.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Phone Sales Representative
Verizon Wireless
11.2014 - 01.2018
- Conducted outbound calls to prospective customers/clients applying various telecommunications methods such as automated dialing systems
- Delivered sales presentations and determined qualifying prospects to determine their suitability for programs while probing questions to effectively identify customers’ needs
- Provide timely and efficient completion of client transactions while maintaining accurate records
- Actively open new accounts and provide maintenance on existing customer accounts
- Support team sales process by making client calls, checking for client offers, and identifying client needs or opportunities fulfilling the need or referring the client to the appropriate team members or specialist if needed
Shift Manager
McDonald's
05.2012 - 10.2014
- Provided leadership to crew and other managers during a shift to ensure outstanding quality, service and cleanliness to customers
- Supervised food safety and cleanliness procedures to ensure the team is meeting McDonald's standards
- Responsible for creating employees' schedules each week, resolving customer complaints, and training
- Ability to prioritize and organize work assignments; delegate work
- Ability to motivate staff and maintain a cohesive team
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Education
Certificate - Bartending/Mixology
American Bartending School
Tampa, FL06-2020
Associate of Arts - Liberal Studies
Hillsborough Community College
Tampa, FL05-2018
High School Diploma -
Jefferson Highschool
Tampa, FL05-2014
Skills
- Strategic Planning & Analysis
- Decision-Making Skills
- Leadership & Mentoring
- Organizational & Multi-tasking Skills
- Relationship Building
- Customer Service Skills
- Microsoft Office Suite Proficiency
- Staff Training & Development
- Problem Resolution
- Initiative-taking
- Patient check-in and check-out
- Medical receptionist experience
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
360 Dermatology
01.2024 - 06.2024
Administrative Assistant
AVX Holdings
01.2020 - 07.2022
Phone Sales Representative
Verizon Wireless
11.2014 - 01.2018
Shift Manager
McDonald's
05.2012 - 10.2014
Certificate - Bartending/Mixology
American Bartending School
Associate of Arts - Liberal Studies
Hillsborough Community College
High School Diploma -
Jefferson Highschool
Similar Profiles
VIKAS CHAUDHARIVIKAS CHAUDHARI
Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.
Avishay WeinbergAvishay Weinberg
Construction Project Manager- ADU / Property Manager at West Valley Plaza, Inc. / Retrofitting 360 dba 360 BuildersConstruction Project Manager- ADU / Property Manager at West Valley Plaza, Inc. / Retrofitting 360 dba 360 Builders
Katie A. MooreKatie A. Moore
Medical Assistant at MOHS Surgery, Dermatology / The Dermatology GroupMedical Assistant at MOHS Surgery, Dermatology / The Dermatology Group
Lynda GordonLynda Gordon
Director Assistant at Help Us Grow FoundationDirector Assistant at Help Us Grow Foundation
Marlon FullerMarlon Fuller
On Premise Sales Consultant at Southern Glazer's Wine and SpiritsOn Premise Sales Consultant at Southern Glazer's Wine and Spirits