Suehein Valle-Perez
Business Coordinator
Palmetto,FL
Summary
Results driven Business and Administrative Management professional with extensive experience positively impacting organizational performance through operations, workforce oversight, and policy enforcement. Superior training, management development skills as well as teaching and facilitating. Adept at problem solving, decision making and staff motivation. Expert in leadership and performance management goal driven with demonstrated strengths in multitasking and prioritizing assignments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MILITARY SERVICE OFFICER
Bexar County
, Texas
03.2021 - Current
- Develop, build and maintain relationships with existing and new employers
- Build partnerships with private employers, development authorities, and others to promote and enhance services and programs
- Conducting written employment assessment that includes, but is not limited to client's overall rehabilitation goal, work background, interests, talents and preferences, skills, coping strategies, and other work-related factors
- Conducting written employment assessment that includes, but is not limited to client's overall rehabilitation goal, work background, interests, talents and preferences, skills, coping strategies, and other work-related factors
- Implement policies and procedure, managing multiple projects
- Develop and analyze program metrics, goals and productivity levels
- Assess and develop comprehensive transition plans for development efforts
- Build and maintain strong relationships with staff and representatives
- Perform variety of complex administrative and analytical tasks in support of program
- Review and audit required percentage of member files monthly to ensure policy requirement compliance and effectiveness of delivery of services
- Event planning for career fairs and military expos
- Responsible for research and procurement of products and services
- Manage staffing needs for events
- Create and maintain relationships with area community groups and organizations for volunteer staff sourcing
- Used coordination and planning skills to achieve results according to schedule
- Working understanding and application of relevant Veterans Affairs laws and regulations when researching, filing, and closing benefits claims
- Working knowledge of all VBA electronic systems
- Working ability to interact, collaborate, and operate effectively with government agencies, e.g., DoD, DVA, BVA, and internally with teammates, e.g., Benefits Services team, and establish and maintain professional relationships
PROGRAM MANAGER ASSISTANT
Malama LLC.
, Texas
03.2019 - 03.2021
- Conduct research and perform analysis to support variety of clinic practices initiatives and improve clinical operations and evaluate clinical currency, efficiency and productivity
- Provide life cycle documentation support for development, sustainment, and operations activities
- Collect and interpret technical data or information and coordinate layout for publication
- Assist and support RACE (Readiness Analysis Comprehensive Evaluation) program with documentation needs
- Provide executive-level assistant support to AFMOA AFMH Branch team members and contract clinical consultants that shall include: Plan/schedule team meetings and coordination with other agencies or work groups
- Track deliverables and suspense's, preparing documents such as technical reports, briefings, and/or presentations, making travel arrangements
- Assist in preparing and submitting travel/expense reports, assist with briefings and respond to questions from field
- Coordinate conference rooms for meetings and operate electronic equipment during meetings/briefings as well as completing minutes
- Facilitate enrollment requests for AFMH courses/seminars
- Coordinate and secure AFMH Executive Leadership Seminar (AELS) course venues to include Information Technology/Audio Visual (IT/AV) requirements and lodging requirements
- Retrieve system reports from DHA and Air Force approved systems which includes but not limited to Composite Health Care System (CHCS), Biometric Data Quality Assurance Service (BDQAS), Knowledge Exchange (KX), ALHTA, Integrated Clinical Data Base (ICDB), AFMS Dashboard, Performance Management System Dashboard, locally developed report/data bases, and other databases as needed by COR in order to facilitate AFMH team efforts to optimize clinical productivity, efficiency and effectiveness
- Liaison for AFMOA Commander's Action Group and Chief of Medical Staff (SGH) to maintain situational awareness of all AFMH team member's suspense's
- Receive/track/update/respond to tasks delegated to AFMH branch and provides feedback through weekly activity report (WAR)
- WAR is submitted to AFMOA/SGH every Thursday
- Provide verbal updates on all open tasks as well as written updates on AFMH Branch Activities Report which will be discussed during weekly AFMH staff meeting
- Provide verbal or brief written status to COR on all contract deliverables
- Review and processes incoming/outgoing correspondences, materials, publications, regulations, and directives
HUMAN RESOURCES MANAGER
Malama LLC.
, Texas
06.2017 - 03.2019
- Human resources, Malama LLC.
- Initiated requests for personnel actions
- Verified that applicable directives were followed and completed correctly
- Retrieved data from various guidance to prepare briefings
- Provided guidance to subordinate units on personnel management
- Utilized personnel automation systems and databases, such as EMILPO, to extract and update data; monitors updating of personnel automation systems to ensure locally generated transactions are complete and accurate
- Identified and monitored any issues related to service members pay, leave and life insurance
- Prepared memorandums, letters, spreadsheets and related documents and files and distributed documents and reports
- Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development
- Performed variety of personnel actions to include incoming reassignment and departure processing for military, government and contract personnel
- Performed variety of administrative, coordination and logistical services in support of operations of Program, and assisted with information management
- Processed leaves of absences and tracked any pay issues
- Maintained and kept minutes of weekly meetings
- Helped create and maintain Standard Operating Procedures (SOP) for all actions
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 21 new employees
CORRECTIONS OFFICER
Texas Department Of Criminal Justice, TDCJ
, Texas
10.2016 - 07.2017
- Texas department of criminal justice
- Maintained security within the institution and oversaw the health and safety of staff and prisoners
- Physically patrolled and visually inspected units, yards, buildings, prisoners, prisoner property and clothing to ensure the welfare, safety and security
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
FAMILY ASSISTANCE SPECIALIST
HRCI / Texas National Guard
, Texas
05.2016 - 10.2016
- Provided information, assistance, referral, and follow-up services to Service members, Families and Survivors from all branches of service and components regarding pay/financial issues, military medical benefits, legal issues, ID Cards/DEERS enrollment, and wide variety of other Family related issues
- All cases were documented in Family Management Program (FMP)
- Coordinated financial assistance from military, governmental and civilian organizations as needed to assist Service Members, Family members and Survivors experiencing financial hardships
- This included referrals to appropriate offices, agencies and organizations
- Developed and maintained directory of resources, agencies and organizations that were available to assist Service Members, military Families and Survivors
- Kept abreast of research and policy/legislative changes impacting Service Members, Family members and Survivors
- Provided advice and guidance to Family Readiness Groups (FRG’s) as required by SFPD
- Assisted FRG in gathering, collating, maintaining and disseminating information and resources to Families.
VA SENIOR BENEFITS ADVISOR / CONSULTANT
Yorktown Systems Group, INC
, Texas
11.2013 - 05.2016
- Instructed up to 50 Service members / dependents on all VA benefits and programs for which may be eligible
- Group settings and locations varied depending on attendance but normally instruction was to be given in classroom, auditorium or conference room environment, conducive to learning
- Under specific guidance from Department of Veterans Affairs (VA) and using information and instructional materials provided by VA, provided high quality instruction to Service Members, their Family Members and care givers on Veterans-related benefits and programs
- Developed, implemented and managed services, programs, established goals and followed guidelines
- Demonstrated, engaged, motivated, effective, and hands-on instruction as well as one-on-one assistance to facilitate Service Members’ successful transition from military to civilian life
- Conducted interviews and assessed needs to better help Members prepare for upcoming changes and stresses and to ascertain what services Member needed
- Planed, implemented, administered and counseled on career, relocation, family, and other work/life services to Service Members, family, veterans, and retirees
- Established and maintained effective working relationships with various agencies, leaders and program representatives
- Provided outreach to Veterans and homeless Veterans, Reserve/Guard Members, community-based organizations, employers, and target populations about benefits and application processes and specialized services
- Consulted with on- and off-base community leaders on work/life and related issues; advise and brief Veterans within organizations and businesses
- Designed and established marketing and public relations strategies to target populations
- Customized plan to help smooth Service Members’ transition to technical career
- Defined personal technical goals, identified required credentials, found technical training opportunities, identified local veteran resources and created plan with Members to utilize their VA benefits
- Networked through industry contacts, association memberships, trade groups, social media, and employees.
HUMAN RESOURCES/AWARDS/RETIREMENT
Vanguard Solutions
, Texas
09.2011 - 11.2013
- Assisted and supported Wounded Warriors and Family Members (of all branches of Service) by linking them to Warriors Family Support Center/Readiness Center, for services such as lending closet, food bank, hotel reservations, rental payments, gift cards, gas cards, tickets to events and financial assistance
- Utilized intricate automated system and databases to create spreadsheets and graphics software; designed, entered, revised, sorted, queried, retrieved and formatted, charted and graphed data for reports to Higher Headquarters, local Commanders and First Sergeants, social workers, care givers and others
- Complied with guidance related to Health Insurance Portability and Accountability Act (HIPAA)
- Inputted status of Warriors and Staff in Daily Status Report and submitted to Personnel Department at Headquarters
- Analyzed management principles involved in strategic planning, resource allocations, human resources modeling, leadership techniques, production methods and coordination of personnel and resources
- Processed all personnel actions pertaining to promotions, separations, extensions, retirements, reassignments, awards, Purple Hearts orders, Medical Evaluation Board, Physical Evaluation Board, and Temporary Disability Retired List for Warriors
- Coordinated date, time, place to report, for Medical Evaluation Board (MEB) and Physical Evaluation Board Liaison Officer (PEBLO)
- Briefed all new Service Members assigned and attached Comprehensive Transition Plan (CTP) process
- Explained six domains of; Career, Physical, Emotional, Social, Family, and Spiritual
- Knowledgeable and used practical utilization of social behavior concepts and principles, how behaviors can negatively impact and affect careers and transitions; counseled Service Members on this on continuous basis
- Monitored, analyzed, reported, and processed all tasks related to military strength management and accountability
- Reported projected gains and losses to Commander
U.S. ARMY
05.2003 - 06.2011
- Advised leadership on status of employee training, security, and policy compliance
- Prepared correspondence and employees transfer orders
- Provided customer service in areas of military privileges and entitlements such as serviceman’s group life insurance, casualty service survivor benefits, and hardship discharges
- Assisted in maintaining human resources records by recording new personnel, transfers, terminations, and changes in job classification
- Processed promotion recommendations and promotion eligibility packets
- Provided customers’ service and administrative support to over 300 employees
- Supervised activities including maintaining personnel records and processing personnel actions for employees and families
- Ensure that mandatory requirements such as employee performance plan issuance and final reviews are met
- Reviewed and prepared correspondence for briefings such as statically data, slides, and charts reports on staffing levels of personnel
- Processed and conducted newcomer brief
- Provided assistance in solving workforce issues and implementing organizational and procedural changes
- Established and maintained department records and reports
- Processed all change-of-status forms and maintains organization charts and employee directory
- Assisted in preparing and sending new employee orientation packages
- Advised on redistributing resources, civilian military positions, and identified positions for assignment to military service schools and special training programs
- Provided individual employee counseling on retirement options, eligibility requirements, health and life insurance, and Thrift Savings Plan issues
- Quality checked members' qualifications with tasking requirements and base requirements to ensure zero discrepancies
- Coordinated deployment of 40 people worldwide; set up all training appointments, organized travel and lodging
Education
BACHELOR OF SCIENCE (B.S) - BUSINESS ADMINISTRATION AND MANAGEMENT, HUMAN RESOURCES
University of Phoenix
Tempe, AZ12.2016
Skills
- Collaboration and Teamwork
- Client Needs Assessments
- Case Management
- Program Evaluation and Improvements
- Maintaining Client Records
- Client and Family Interviews
- Community Resource Navigation
- Problem Solving
- Application Processes
- Employee Training
- Mental Health Crisis Response
- Goal Setting
- Cultural Sensitivity
- Safety and Risk Assessments
- Program Coordination and Execution
Certification
- Certified-Military Mental Health First Aid
Military Mental Health First Aid
Mental Health First Aid is a course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be developing a mental health or substance use problem or experiencing a crisis.
Work Availability
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“ There is a certain enthusiasm in liberty, that makes human nature rise above itself, in acts of bravery and heroism.”
Alexander Hamilton
Timeline
MILITARY SERVICE OFFICER
Bexar County
03.2021 - Current
PROGRAM MANAGER ASSISTANT
Malama LLC.
03.2019 - 03.2021
HUMAN RESOURCES MANAGER
Malama LLC.
06.2017 - 03.2019
CORRECTIONS OFFICER
Texas Department Of Criminal Justice, TDCJ
10.2016 - 07.2017
FAMILY ASSISTANCE SPECIALIST
HRCI / Texas National Guard
05.2016 - 10.2016
VA SENIOR BENEFITS ADVISOR / CONSULTANT
Yorktown Systems Group, INC
11.2013 - 05.2016
HUMAN RESOURCES/AWARDS/RETIREMENT
Vanguard Solutions
09.2011 - 11.2013
U.S. ARMY
05.2003 - 06.2011
BACHELOR OF SCIENCE (B.S) - BUSINESS ADMINISTRATION AND MANAGEMENT, HUMAN RESOURCES
University of Phoenix
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