Suejaé Bartley
Baltimore,MD
Summary
Detail oriented and patient focused administrative professional with over five years of experience supporting office operations, front desk coordination, and patient centered service. Proven ability to manage high call volume, scheduling, documentation, and daily administrative workflows in fast-paced environments. Experienced in healthcare-adjacent roles, with strong attention to confidentiality, organization, and professional communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Manager
BISAR, LLC
Baltimore, USA
01.2021 - Current
- Managed administrative operations including scheduling, client communication, order processing, and record organization
- Handled customer inquiries professionally while maintaining accurate documentation
- Supported day to day business operations requiring strong organization, time management, and attention to detail
Office Coordinator
Print Works
Baltimore, USA
09.2020 - Current
- Serve as primary point of contact for over 50 clients weekly, managing incoming calls, emails, scheduling, and follow ups in a fast paced office environment
- Maintain accurate records, documentation, and reports while ensuring timely communication and organization
- Coordinate daily office operations including inventory tracking, workflow support, and administrative tasks
- Resolve inquiries professionally while maintaining confidentiality and a high standard of service
Caregiver
Goodall Home Care
Baltimore, USA
05.2020 - 06.2024
- Provided compassionate, patient centered care while following healthcare standards and safety protocols
- Communicated clearly with clients, families, and healthcare staff regarding patient needs and updates
- Documented patient observations accurately and reported changes to supervisors
- Maintained strict confidentiality and professionalism in all patient interactions
Dental Front Office Receptionist
Towson Smile Care
Towson, Maryland
02.2022 - 12.2022
- Managed patient scheduling and appointment reminders for dental visits.
- Maintained cleanliness and organization of the front office area.
- Ensured HIPAA compliance while handling confidential patient information.
- Provided assistance with special projects as needed by the dentist or other team members.
Floor Manager
ZARA
Baltimore County, USA
05.2017 - 03.2020
- Supervised and trained a team of 20 plus associates in a high volume environment
- Managed staff scheduling, task delegation, and daily operational needs
- Delivered consistent customer service while balancing multiple priorities and deadlines
Education
Dental Coursework -
Coppin State University
Baltimore, MDHigh School Diploma -
Dunbar High School
Baltimore, MDSome College (No Degree) - Dental
Bccc
Essex, MDSkills
- Front Desk and Patient Support
- Appointment Scheduling and Coordination
- Phone and Email Communication
- Data Entry and Record Management
- HIPAA Awareness and Confidentiality
- Patient Intake and Check In Support
- Office Administration
- Time Management and Multitasking
- Professional Customer Service
- Appointment reminders
- Record keeping
- Time management
References
References available upon request.
Certification
CPR
Timeline
Dental Front Office Receptionist
Towson Smile Care
02.2022 - 12.2022
Administrative Manager
BISAR, LLC
01.2021 - Current
Office Coordinator
Print Works
09.2020 - Current
Caregiver
Goodall Home Care
05.2020 - 06.2024
Floor Manager
ZARA
05.2017 - 03.2020
Dental Coursework -
Coppin State University
High School Diploma -
Dunbar High School
Some College (No Degree) - Dental
Bccc