Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Audiology Assistant
The ENT and Allergy Centers of Texas
06.2025 - Current
Actively participated in professional development opportunities, staying informed on industry trends and emerging technologies within the field of audiology.
Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
Educated patients on proper hearing aid usage and care, empowering them to take an active role in their hearing health management.
Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
SOCIAL WORKER
Country Hills Post Acute
09.2022 - 02.2025
Participate in discharge planning, development and implementation of social care plans and resident assessments.
Conducts thorough psychosocial assessments to determine when clients need psychosocial interventions; provides periodic psychosocial reassessments for clients.
Prepare and Conduct rounds with Psychiatrist
Promotes and protects the rights of each resident.
Assist in making outpatient appointments as ordered and schedule onsite ancillary patient services to include psychology, optometry, podiatry, dentistry, audiology and psychiatric services.
Coordinate response to reports of missing, lost or stolen belongings
Complete Social History Assessments
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Conducted client assessments to identify needs, strengths, and areas for improvement, facilitating targeted interventions.
Obtained and thoroughly explained consent forms
Server
Manna Heaven Korean BBQ
07.2021 - 11.2022
Cultivated warm relationships with regular customers
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Served food and beverages promptly with focused attention to customer needs.
Server
Golden Corral Buffet and Grill
10.2017 - 03.2020
Improved customer satisfaction rates by answering customers' questions and resolving issues
Pitched in extra hours during unexpected times of high volume to improve seating availability
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Served food and beverages promptly with focused attention to customer needs.
Education
Associates of Arts - Sociology
Grossmont College
El Cajon, CA
Bachelors of Arts - Sociology
San Diego State University
San Diego, CA
05.2022
Associates of Arts - Social Behavioral Sciences
Grossmont College
El Cajon, CA
06.2020
Skills
Interpersonal Communication
Relationship Building
Critical Thinking
Time Management
Case management
Multidisciplinary team collaboration
Assessment skills
Certification
Cross Cultural Competence, Grossmont College - October 2019
Social Behavioral Subjects Human Research, CITI Program - February 2022