Suelice Barros
Boston,MA
Summary
Expert Health Unit Coordinators with talents in administrative coordination and patient support. Effective at handling fast-paced work to coordinate files and supplies for efficient unit operations. Patient-focused UNIT COORDINATOR equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Unit Coordinator
Boston Medical Center
Boston, MA
09.2020 - Current
- Devised QA/QI initiatives in collaboration with organizational and unit leaders, resulting in enhanced delivery of care, patient outcomes, and overall services.
- Managed hall occupancy and assignments, ensuring compliance with regulations.
- Coordinated and led nursing leadership development and career growth in-services
- Directed staff in meeting residents' developmental needs through program planning, implementation, and assessment.
- Facilitated clear and effective communication between patients and medical staff, ensuring the smooth operation of the unit.
- Managed inventory and ensured availability of medical supplies and equipment for healthcare professionals and patient needs
- Promptly attended to patient call lights, enabling timely resolution of issues
- Provided assistance to ensure tidiness and organization in patients' rooms, supporting the floor staff.
- Recruited, hired and trained new medical and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Maintained unit supplies and equipment for medical staff and patient care needs.
Clothing Sales Associate
Target
Boston, MA
05.2019 - 08.2021
- Ticketed items with pricing and markdowns, ensuring adherence to the merchandising plan.
- Demonstrated ability to perform stock processing by filling and stocking floor racks and backstock racks
- Issued customers with receipts/payment cards through the use of a POS system for sales transactions.
- Enhanced customer satisfaction by quickly assisting with locating desired items for guests
- Ensured adherence to company standards for merchandise presentation and planograms of best apparel and displays
- Communicated availability of items to retail team members and shoppers
- Created visually appealing displays for seasonal collections reflecting current styles.
- Implemented store visual standards with proper product placement and advertisement displays
- Offered personalized assistance to enhance customer experience
- Enhanced product visibility by creating and maintaining attractive and well-organized shelf displays through unboxing and restocking of new inventory
- Recommended, selected and located merchandise based on customer desires
- Answered store and merchandise questions and led customers to wanted items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences
- Organized store by returning merchandise to proper areas and restocked displays
- Prepared merchandise for purchase or rental
- Watched for and recognized security risks and thefts to prevent or handle situations
- Maintained records related to sales for store management.
Kitchen Staff Member
Boston Medical Center
Boston, MA
09.2020 - 05.2021
- Contributed to successful kitchen operations with smooth handling of daily checklists
- Received, rotated and replenished kitchen stock for team members
- Checked stock regularly and discarded unsafe food to protect customers
- Acquired new skills to support team and further accommodate customer needs
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
- Prepared garnishes to complement dishes on menu
- Maintained order and cleanliness of work areas to conform with health codes
- Monitored inventory to keep adequate stock of food items and supplies.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Set up food items for brunch buffet line.
- Followed health and safety guidelines for food preparation and service.
- Trained new employees on Food Service Cook duties as assigned by management.
- Utilized problem solving skills to resolve issues quickly.
Assistant Manager
Burger King
Boston, MA
05.2015 - 09.2020
- Optimized group productivity through effective delegation of daily tasks to team members
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Initiated inventory control measures for managing and replenishing stock, maintaining cost levels, and meeting customer demand
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Resolved customer inquiries and complaints requiring management-level escalation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Recruited and trained new employees to meet job requirements
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Served as a liaison between staff members and senior management personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
High School Diploma -
Bunker Hill Community College
Charlestown, MA05-2024
Associate of Science - Sterile Processing Technology
Bunker Hill Community College
Charlestown, MA05-2024
Business Administration -
Bunker Hill Community College
01.2018
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Employee Training Program
- Motivational Skills
- Patient Flow
- Medical Terminology
- Software Knowledge
- Multidisciplinary team collaboration
- Medical Records Management
- Supply Restocking
- Critical thinking abilities
- Healthcare Software Knowledge
- Medical terminology proficiency
- HIPAA Compliance Understanding
- Decision Making
- Budget Planning
- Charting
- Staff Scheduling
- Medical Condition Coding Software
- Employee Performance Evaluations
- Epic Systems
- Codes Compliance
Languages
- English, Professional
- Spanish, Professional
- Portuguese, Professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
cape verde kriole
Native/ Bilingual
Timeline
Unit Coordinator
Boston Medical Center
09.2020 - Current
Kitchen Staff Member
Boston Medical Center
09.2020 - 05.2021
Clothing Sales Associate
Target
05.2019 - 08.2021
Assistant Manager
Burger King
05.2015 - 09.2020
High School Diploma -
Bunker Hill Community College
Associate of Science - Sterile Processing Technology
Bunker Hill Community College
Business Administration -
Bunker Hill Community College
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