Sueliz Melendez
West Roxbury,M.A.
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, organized, and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Cochlear Implant Coordinator
Massachusetts Eye and Ear Infirmary
08.2022 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Effectively foster collaborative work environment by providing interdepartmental communication and progress updates
- Developed comprehensive reports for financial management and manufacturers, enabling informed decision-making based on data-driven insights.
- Streamlined vendor management processes, facilitating improved relationships.
- Enhanced operational workflows by maintaining well-organized documentation systems by generating, reviewing, analyzing, tracking, researching, filing, and updating records accurately as needed.
- Managed budgets skillfully by tracking expenses diligently
- Implemented self-corrective actions when needed, contributing to continuous improvement initiatives by setting priorities and problem solving workflow challenges.
- Handled incoming and outgoing shipping and receiving activities.
- Inventoried and ordered surgical and patient supplies to maintain availability of products.
- Delegated tasks to providers and team members as needed
Medical Administrative Assistant
Massachusetts Eye and Ear Infirmary
03.2020 - 08.2022
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Contributed to positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Supported healthcare providers with timely completion of necessary documentation and data entry, allowing them to focus on quality patient care.
- Managed and screened incoming phone calls efficiently, directing callers to appropriate personnel
- Maintained cleanliness and organization within reception area
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Optimized workflows within office by implementing process improvements based on observation and analysis of existing systems.
- Conducted insurance eligibility verification
- Provided educational documents and pamphlets to patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying, scanning, uploading, and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled and coordinated services needed within two clinics and collaborated with other physicians' offices if patients required further services.
Patient Care Representative
New York Eye and Ear Infirmary
09.2012 - 03.2020
- Familiarized with medical software such as Meditech, LSS, Par8o, and Epic
- Assisted with billing and coding
- Improved patient satisfaction by providing timely and efficient care by addressing individual needs and providing information relevant to services needed
- Streamlined appointment scheduling for better time management; managed and customized scheduling system for providers in Meditech.
- Assisted medical professionals with various tasks to ensure smooth operation of clinic and provide optimal patient care, such as occasionally translating for patients.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in fast-paced setting at The Ear Institute.
- Actively participated in staff meetings contributing valuable insights to advocate and enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed instructions for diagnostic testing with patients.
- Assisted patients with completing necessary paperwork, such as intake forms.
- Communicated with insurance companies to verify eligibility, coverage, and obtain authorizations for diagnostic procedures.
- Assisted with billing and coding
- Worked with patients to schedule tests and procedures.
- Coordinated transportation to get patients to and from medical appointments as needed.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Teller
Maspeth Federal Savings Bank (Main Branch)
07.2010 - 09.2012
- Referred and guided customers to appropriate departments or through proper bank protocol regarding finances
- Assisted supervisor with redistributing cash box to other tellers
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Prepared reports on daily transactions for management review and ensuring balancing and integrity of cash box.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts manually, as well as disbursement of cash and checks.
- Tasked with responsibility of coin vault
Education
Associate in Liberal Arts -
Southern New Hampshire University
Manchester, N.H09.2017
Skills
- Self-motivated
- 15 years of Customer Service experience
- Strong work ethic independently and in team setting
- Patient Flow Management
- Proficiency in medical management systems
- Interdepartmental Collaboration
- Patient care and confidentiality
- Inventory Management
- Data Entry Efficiency
- Basic accounting knowledge
- Organizational Competence
- HIPAA Compliance Knowledge
- Records Management
- Spreadsheet tracking
- Electronic Recordkeeping
- Analytical Skills
Timeline
Cochlear Implant Coordinator
Massachusetts Eye and Ear Infirmary
08.2022 - Current
Medical Administrative Assistant
Massachusetts Eye and Ear Infirmary
03.2020 - 08.2022
Patient Care Representative
New York Eye and Ear Infirmary
09.2012 - 03.2020
Teller
Maspeth Federal Savings Bank (Main Branch)
07.2010 - 09.2012
Associate in Liberal Arts -
Southern New Hampshire University
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