Suellen Goodman
Kennebunk,ME
Summary
Passionate leader eager to lead and develop retail banking teams. Skilled in problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
26
26
years of professional experience
Work History
Vice President - Branch Manager
M&T Bank
04.2021 - Current
- Cultivates strong relationships with key customers, including community leaders to promote collaboration and long-term success.
- Hired and managed employees to maximize productivity while training staff on best practices.
- Demonstrates proficient leadership skills to motivate employees and build competent teams.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Boosted sales and customer loyalty with community involvement and superior customer service.
- Complied with established internal controls and policies.
Vice President - Branch Manager
People's United Bank
01.2008 - 04.2022
- Made strong relationships with customers, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams resulting in efficient operation and compliance adherence.
- Promoted company established performance goals for the branch and outlined processes for achievement.
- Adjunct faculty for the Learning and Development and Operations Departments.
Customer Service Manager
Ocean (National) Bank
02.1998 - 01.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Kennebunk High School
Kennebunk, ME06.1977
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
Timeline
Vice President - Branch Manager
M&T Bank
04.2021 - Current
Vice President - Branch Manager
People's United Bank
01.2008 - 04.2022
Customer Service Manager
Ocean (National) Bank
02.1998 - 01.2008
High School Diploma -
Kennebunk High School
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