Suely Fernandes
New Bedford,MA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Case Manager / Executive Assistance
Healthcare Financials
02.2023 - Current
- Advocate for over 50 claimants a day to apply for SSDI/SSI from all over the US.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Online Banking
First Republic Bank
01.2022 - 12.2022
- Worked directly with clients on banking needs
- Fostered strong relationships with clients by providing personalized support tailored specifically to each individual's needs.
- Helped with troubleshooting steps on personal website
- Participated in ongoing training programs aimed at enhancing customer service skills and staying current on evolving industry standards.
- Worked with Corporate Services on email audits.
Member Services Coordinator / Executive Assistant
Commonwealth Care Alliance
12.2019 - 02.2022
- Work with care management staff to address and resolve needs and concerns of members, caregivers, and other departments - while respecting HIPAA.
- Provide timely and accurate information regarding member benefits and services including Continuity of Care
- Thoroughly document all member-related and prospective member interactions and actions in Centralized Enrollee Record (CER)
- Scheduled member appointments, transportation, translation, and interpretation services
- Complete all comprehensive aspects of appeals grievances intakes and billing.
- Assist with timely resolution of problems or complaints by member or members' representative
- Assist member with pharmacy questions, help resolve issue in obtaining medications, and other similar referrals.
Manager
Caffe Bene
08.2017 - 12.2019
- Managed and motivated all employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation and maintain schedules.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Administrative Assistant
Massachusetts General Hospital
06.2015 - 08.2017
- Manage patient records according to order, completeness, integrity, confidentiality, and adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Maintaining filing system for all patient documents and reports submitted.
- Answering emails and other electronic messages as required.
- Creating invoices and bills, processing insurance forms and managing vendors and contractors.
- Proofreading of prior authorizations and member records.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Jeremiah E Burke High School
Boston, MA01.2017
Skills
- Proficient in Microsoft Word, Excel and Powerpoint, Epic Software, Outlook, Zoom, Teams, Cheetah system and Nextiva
- Fluent in English CapeVerdian Creole, Portuguese and Spanish languages
- Strong interpersonal skills, can multitask, fast learner
- Case Management and Complex Problem-Solving
- Administrative Support , Meticulous attention to detail
- Team Leadership, Sales management and more
Timeline
Case Manager / Executive Assistance
Healthcare Financials
02.2023 - Current
Online Banking
First Republic Bank
01.2022 - 12.2022
Member Services Coordinator / Executive Assistant
Commonwealth Care Alliance
12.2019 - 02.2022
Manager
Caffe Bene
08.2017 - 12.2019
Administrative Assistant
Massachusetts General Hospital
06.2015 - 08.2017
High School Diploma -
Jeremiah E Burke High School
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