Sue Lynn Tiley

Federal Emergency Management Agency- Vanguard Contractor Badged and Certified- Individual Assistance Site Inspector Sept 2022-currently

Fort Meyers, FL 10/07/22-11/10/22 DR4673FL

• Investigated potential fraud cases involving home owners seeking assistance.
• Conducted detailed inspections of disaster-affected homes to assess damage and determine eligibility for assistance.
• Ensured that all necessary information was collected during each inspection visit.
• Interpreted FEMA regulations related to housing inspections and provided feedback as needed.
• Evaluated foundation and framing components for stability.
• Assisted with disaster relief efforts following natural disasters or other large-scale emergencies.
• Communicated effectively with supervisors and coworkers in order to coordinate emergency responses quickly and efficiently.
• Documented detailed reports regarding each event requiring an emergency response team's involvement.
• Assessed the safety and security of structures prior to inspection.
• Organized, maintained, and updated records of all inspection data.

• Planned promotional campaigns for new products or specials.
• Increased business by developing new marketing and promotional strategies.
• Greeted and welcomed guests upon arrival to the facility.
• Improved general health of clients by sharing nutrition information and fitness tips.
• Gathered health data from clients using self-assessment tools.
• Monitored clients' progress and compared to pre-determined health targets.
• Developed personalized plans for each client including goals and action steps tailored to their individual needs.
• Provided one-on-one coaching to clients on weight loss strategies, nutrition and lifestyle changes.
• Encouraged clients to make positive lifestyle changes through education about healthful foods and eating habits.
• Conducted weekly weigh-ins, body fat assessments, and other measurements to track progress of clients.

• Measured vital signs and took medical histories to prepare patients for examination.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Documented notes during patient visits.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Responded to patient callbacks and phone-in prescription refill requests.
• Educated patients about medications, procedures and physician's instructions.
• Organized charts, documents and supplies to maintain team productivity.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Filed insurance claims forms in accordance with applicable regulations.
• Organized patient charts before each day's clinic sessions began.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Collected samples from patients for laboratory testing purposes.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Ensured strict compliance with HIPAA regulations for patient confidentiality.
• Supported administrative staff by processing payments.
• Positioned patients properly during examination or treatment for comfort and safety.
• Explained treatment procedures and physicians' instructions.
• Assisted back office patient processes to reduce office wait times.
• Triaged patients by assessing vital signs and symptoms upon arrival.
• Operated EKG machines, spirometers, glucose meters, and other diagnostic tools.
• Maintained clean and organized examination rooms following OSHA guidelines.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Prepared patients for examinations and diagnostic tests.

• Created patient charts, entered data into electronic health records system, and verified insurance information.
• Resolved any scheduling conflicts that arose between patients and providers in a timely manner.
• Assisted patients in filling out pre-appointment paperwork.
• Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
• Verified patient eligibility for coverage of services prior to scheduling procedures.
• Scheduled and confirmed appointments.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
• Coordinated with other departments regarding resources needed for specific projects.
• Communicated schedule changes effectively throughout the organization when necessary.
• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Identified needs of customers promptly and efficiently.
• Collaborated with others to discuss new opportunities.
• Answered calls per shift to assist with customer questions and concerns.