Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
Suene Jardim

Suene Jardim

Newark,NJ

Summary

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

9
9
years of professional experience

Work History

Server

Sant Ambroeus
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Assistant Restaurant Manager

Silversea Cruises Ltd.
09.2021 - 10.2023
  • Assisted in managing daily restaurant operations to ensure seamless guest experiences.
  • Coordinated staff schedules and training programs to enhance team performance and service quality.
  • Monitored inventory levels and collaborated with suppliers to maintain optimal stock for menu items.
  • Implemented new procedures that improved service efficiency and reduced wait times for guests.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.

Head Waitress

Silversea Cruises Ltd.
01.2018 - 09.2021
  • Supervised dining room operations, ensuring exceptional service delivery and guest satisfaction.
  • Trained and mentored junior waitstaff on service standards and operational procedures.
  • Coordinated with kitchen staff to facilitate timely food preparation and delivery.
  • Implemented efficient table management strategies, optimizing seating arrangements for maximum capacity.
  • Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
  • Conducted regular inventory checks of supplies, maintaining stock levels for seamless service operations.
  • Developed training materials to improve staff onboarding processes and service quality consistency.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.

Waitress

Silversea Cruises Ltd.
06.2016 - 01.2018
  • Provided exceptional customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area for guest satisfaction.
  • Assisted in training new team members on menu offerings and service procedures.
  • Suggested menu items to guests based on preferences, enhancing sales opportunities.
  • Managed multiple tables simultaneously while maintaining attention to detail.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

GED - Nutrition

Estácio De Sá
Brazil
12.2015

Skills

  • POS Systems & Cash Handling: Ability to operate cash registers, process credit cards, and manage payments accurately
  • Menu Knowledge: Understanding of food and beverage items, ingredients, and potential pairings to assist guests
  • Food Safety & Sanitation: Knowledge of proper food handling and cleaning procedures
  • Upselling & Sales: Skills in recommending and selling additional menu item
  • Technology Proficiency: Familiarity with online ordering or reservation software

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
French
Limited Working

Timeline

Server

Sant Ambroeus
12.2023 - Current

Assistant Restaurant Manager

Silversea Cruises Ltd.
09.2021 - 10.2023

Head Waitress

Silversea Cruises Ltd.
01.2018 - 09.2021

Waitress

Silversea Cruises Ltd.
06.2016 - 01.2018

GED - Nutrition

Estácio De Sá

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